Commercial Customer Development Account Manager

Job Locations

US-MA-Lexington

Overview

This role is based within our Customer Development team here at Mimecast and we are looking for an exceptional person with strong sales skills. The Customer Development team is a high velocity sales environment that is growing rapidly. The Customer Development team handles current Mimecast accounts throughout the United States.

The ideal candidate must be a self-motivated, strong team player with a proven track record of success in generating new business. A good understanding of the corporate technology stack as well as cloud computing will be beneficial. A strong work ethic is vital in this competitive market place. Successful candidates will thrive in a fast paced, agile but well-structured sales environment that is regularly reinventing itself.

Responsibilities

Achieve monthly / quarterly / annual upsell revenue.
• Work with the Partner / Channel Development team to develop and execute against account plans


• Develop and execute against sales activity plans in order to achieve the agreed revenue quota.


• Travel throughout the year to various customers for account reviews


• Focus on building and maintaining relationships with existing accounts


• Responsible for selling new technology into existing customer base and driving incremental revenue opportunities


• Business Administration -manage the reporting of the KPI's* and general CRM housekeeping


• Sign up to and execute against a set of end to end sales methodology and process.


• Monitor and report on activities while providing relevant management information


• Liaise and attend meetings with other company functions necessary to perform duties, aid business, and develop organizationally.


• Attend trainings and develop relevant knowledge and skills

KPI's:

• Weekly end user activities


• Pipeline stats - pipeline movements


• Forecasting accuracy


• Customer retention


• Account penetration and incremental growth


• Monthly Face-to-face customer visits

Qualifications

• Degree level education (preferred but not required)


• Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage - but not essential)


• Proven sales achievement against revenue quota.


• Ideally with experience of both Direct & In-Direct sales roles.


• Understanding of Corporate IT teams and their buying processes

Desirable skills:

• Strong business / commercial acumen


• Strong communication skills (Written and Verbal)


• Results-oriented with a positive outlook


• Self-starter, dynamic, confident presentation


• A natural forward planner who critically assesses own performance and that of their team members


• Thirst for knowledge and a "can do" attitude


• Problem solver


• Proven team player


• Presentable, articulate and adaptable


• Tenacious


• Comfortable with a high performance and dynamic environment


• Ability to be confident and to show humility

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Send an email tokrooney@mimecast.comto request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.