Children's Hospital of Richmond at VCU combines award-winning research, education and clinical care with an uncanny understanding of what makes kids tick. Our team is a family. We work together to give every child in our growing community a chance to heal, recover and celebrate their super powers.
JOB SUMMARY
Patient Access Representative is responsible for the accurate registration, check in and check out process in IDX, managing message pools, handle patient phone calls, coordinate with clinical team for patient care, collecting copayment, handling any pending appointments, providing STAR service to all CHOR patients, and all other miscellaneous administrative duties (i.e. scanning, faxing, etc.)
CHOR Pembrooke PAR team supports all patients seen at Pembrooke in addition to supporting all endocrine referral patients and getting them scheduled between Pembrooke and the CHoR Pavilion in addition to supporting Lab walk-in patients.
The chief objective of this position:
Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. Provide quality customer service to patient of all ages, their families, visitors, medical staff, clinicians and co-workers. Ensure that everyone is treated courteously, quickly, and with respect.
Licensure, Certification, or Registration Requirements for Hire:
N/A
Licensure, Certification, or Registration Requirements for continued employment:
N/A
Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute
Experience PREFERRED
Previous work experience in a healthcare setting and knowledge of medical terminology
Experience with medical insurance, HMO, and managed care
Experience with appointment registration
High volume clinic environment experience is high preferred
Bilingual communication
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program
