Job Description:

Customer Care Representative

"Customers for life!" It's how we do business; it's why we are here!

Customer Care Representative - $15.50 an hour. Bilingual Spanish - $16.50 an hour.

Primo Water North America is America's favorite water, coffee and tea service provider by making healthy-for-you beverages simple. Our business is highly successful and rapidly growing. Get to know us for great careers.

We are currently seeking Customer Care Representatives for our Lakeland, Florida Call Center.

At Primo Water...it's not just a job, it is an opportunity for growth.

Your Impact

Our Customer Care Representatives are very important and highly valued players on our wildly successful team. You will be the eyes and ears for our frontline organization, fielding customer inquiries and finding innovative ways to respond to our customer's needs. Working in a world-class facility and a highly engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will find great career advancement opportunities at Primo Water.

Your Responsibilities

• Handle and carefully respond to all customer inquiries


• Provide excellent customer service through active listening


• Work with confidential customer information and treat it sensitively


• Appropriately communicate with customers


• Aim to resolve issues on the first call by being proactive in your customer service approach

• Educate customers on available product promotions and services.

What We're Looking for

• 1-year customer service experience; call center experience preferred but not required


• Logical problem-solving skills


• Strong communication skills


• Knowledge of Microsoft Office


• Ability to type 25 wpm


• High School Diploma or GED preferred; or equivalent experience of (3) three to (5) five years with a stable work history.


• Consistent work history


• Availability to work 12PM to 9PM shift

You could be a key player at Primo Water North America! Apply today!

Primo Water offers excellent benefits:

• Health, Dental and Vision insurance


• Paid vacation, holidays, and sick time


• Life insurance


• Tuition re-imbursement


• 401k & ESOP (Employee Stock Option Plan)


• State of the art facility, with free-for-you onsite workout facility!

Who We Are

Primo Water North America is America's favorite water, coffee and filtration solutions provider--reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.

One of North America's largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands -- Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.

In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.

Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Full-time
Primo
DSC-21-11862
NCC - Lakeland-5512
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