The Control Manager-Program is an individual contributor who supports Consumer & Community Banking's Control Management teams, which provide leadership and guidance to the business units and functions by ensuring risks are assessed and new controls are identified, evaluated, implemented, and tested. The role provides thought leadership on integrating firm and CCB innovation strategies and priority initiatives including the CCB Agility Program into the operational risk framework.
The Control Manager will provide support for a proactive risk and control culture by identifying opportunities to enhance and improve existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking's control teams, business units, and support functions.
Responsibilities
Take leadership role in developing and implementing control strategies for firm and CCB strategic projects and priority initiatives
Drive innovative control strategies while collaborating effectively with business partners, control teams, and key stakeholders
Support Control Management with the development and integration of the CCB Agility Transformation Program for technology related strategic initiatives on the CCB Roadmap aligned to the new Agile Product Architecture.
Determine integration points for control strategies with current business products / processes
Partner with leadership and stakeholders to identify improvement and enhancement opportunities within existing control programs
Facilitate cross-functional working teams / core workstreams and advise management on key decision points
Execute against strategy and project roadmap, and proactively identify and own issues/resolutions end-to-end
Engage with business, operations management, legal, compliance, audit, regulators and technology control functions
Manage partner engagement and communicating updates to senior management and key stakeholders
Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation methods and sound change management protocols
Foster an inclusive work environment that values all forms of diversity
Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards
Display confident leadership and sound judgment to influence a strong risk management culture across business practices
Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner
Perform ongoing analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies
Provide ongoing feedback and training on the Control & Operational Risk Evaluation (CORE) program and process to drive consistency across business units and support functions
Qualifications
Bachelor's degree or equivalent experience required
7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks
Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects
Knowledge of Agile methodology in product/technology development lifecycle management
Experience working in cross-functional teams and diverse problem solving experience
Proactive, solutions-oriented and very attentive to detail
Experience demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating effective leadership
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement
Proficient ability to identify, remediate, report inconsistencies, redundancies and control issues
Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Strong ability to articulate ideas and results in a meaningful and actionable manner
Flexible, adaptable to shifting priorities; eagerness to work in a fast-paced, results driven, highly dynamic environment
Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
