The Y is committed to strengthening communities. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to have the Y experience. We strengthen the foundations of community by developing successful youth, engaging people in healthy living, and instilling a commitment to social responsibility.
The Information Technology (IT) Technician position provides Tier II support (as defined by IT industry standards) and assists in evaluating and managing information system technologies for the entire organization, including providing support to end-users.

Responsibilities:

Provide Tier II support in all areas of YMCA infrastructure; provide Help Desk support (by phone, email, and site visits) to all end users in a multi-facility organization. While maintaining professional levels of service to all users, becoming acquainted with users to understand and assess their needs as best as possible to include assurance of completion of all levels of task.
Provide front-line support to end-users for workstations, all related peripherals, and network connectivity; monitoring and documenting cases to ensure timely resolution. This includes configuration issues, troubleshooting, software installations, and hardware repair.
Ensure that computer updates are applied reliably on all workstations.
Assist in supporting all other technologies (i.e. Wi-Fi network, copiers/printers, phone, voicemail and paging systems, meeting room A/V systems, security camera systems, mobile devices, and network cabling installations, etc.).
Ability to research and implement fixes for new issues and to proactively escalate issues to Tier III support (IT Director or outside tech consulting company) if the issue is out of technician's skill set or ability to solve.
Assist in maintaining backups of all networked data, including email and in-house databases, with regular testing to ensure restoration functionality.
Assist in maintaining antivirus/anti-spyware, and anti-spam systems.
Advise on proactive upgrades and replacement of servers, network equipment and necessary software licensing.
Assist in maintaining communications infrastructure, including phone, voicemail and cellular systems at all locations.
Use industry best practices and demonstrated up-to-date knowledge and skills in technology.
Maintain documentation for IT procedures that can be referenced by other IT staff when necessary, ensuring that all information is available at all times.

Qualifications:

Associate Degree in computer-related subject, A+ Certification, or equivalent experience in desktop support (hands-on / not call-center).
Knowledge of imaging and administering current versions of client operating systems.
Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities.
Must be able to meet YMCA transportation requirements.

Schedule Requirements:
Typical hours are Monday-Friday 8:00am-5:00pm. Schedule may vary to meet the needs of the business.

Physical Demands:

Continuous: Sitting for extended periods of time
Frequent: Ascend/descend stairs, reaching, bending, crouching, lifting and carrying supplies weighing up to 50 lbs
Occasional: walking, and standing, crawling, leaning
Rare: Twisting

Working at the Y:
Treasure Valley Family YMCA provides a progressive work environment with great benefits for qualifying full-time employees. Benefits include:

12% employer-funded retirement plan after two years of service with immediate vesting and ability to make additional contributions to retirement benefits through 403(b) savings plan
High quality and affordable benefits including health (75% employer paid for family) and dental insurance (50% employer-paid for family)
Free use of YMCA facilities for immediate family
Generous paid-time off package, earning at the rate of 24 paid days off per year to start

At the Y, our mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

How to Apply:
External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their Kronos account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing Kronos account.