Responsible for the overall management and governance of an operational service module with significant scope and complexity at the country, Geo or worldwide level. Includes but is not limited to development, implementation and governance of solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
Responsibilities:
Leads and develops solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
Works across geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
Develops and identifies service delivery initiatives that drive growth opportunities for Pointnext
Provide leadership in the development, and execution of the business vision - helping customers transform their business and derive measurable business value from their IT investment.
Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.
Provides mentoring and guidance to peers and lower level employees.
Education and Experience Required:
Typically, 12+ years to demonstrate mastery of Service Business Management.
Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
Knowledge and Skills:
Delivery Subject Matter Expert experience.
Ability to communicate at a high level across a wide audience of stakeholders.
Excellent presentation skills. Highly developed negotiation/ influencing skills.
Proven Leadership Skills.
Being Bold - Able to challenge and motivate when it is the right thing to do.
Strategic - Able to anticipate change and how to pivot.
Management of change mindset. Easily change and promote change as a positive.
High knowledge of IT and services industry.
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge.
Highly developed problem solving abilities.
Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
Ability to correctly design reports and interpret their output.
Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
1082509
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
