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Design, implement and manage complex global cross-business-unit programs with business-critical outcomes and impact. Lead and manage business system and process development for multiple, concurrent, complex programs and initiatives.
Role Description & Responsibilities
Program Management: demonstrate effective program management through program design, execution and service excellence.
Take ownership and define, deliver and manage programs on a global basis, in any area of the Research & Advisory business.
Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs.
Provide thought leadership on appropriateness of tools and process to deliver program goals.
Design excellent programs and/or optimize existing processes, using principles of efficiency, simplicity, leverage, data utilization, and change management.
Identify process optimization opportunities throughout the project lifecycle.
Execution - end to end cost management, effective use of resources and feedback in all processes. Effective and timely issue resolution and root cause analysis.
Service excellence - manage and execute process with a targeted strategy that will achieve measurable improvements in process effectiveness, process efficiency and client (internal and external) service satisfaction.
Create communication and training plans to manage the people side of change to achieve the required business outcome.
Design and deliver program communications and presentations to all management levels within and beyond R&A Operations.
Provide consistent updates to, and collect feedback from key stakeholders on all ongoing initiatives.
Business Acumen - Maintain an excellent understanding of all supported business units, internal/external business management & informational needs.
Maintain a full and up to date understanding of R&A Operations people, process and technology.
Work with Research Business Analytics (RBA) to ensure appropriate reporting and tracking is available to determine success and impact.
Education
BA or BS required
Professional Experience
4+ years of business experience with progressive responsibility
Professional Skills & Competencies
4+ years of business experience with progressive responsibility
Intermediate to advanced skill in Excel, Word, PowerPoint and Outlook
Experience producing training
Ability and desire to manage multiple projects and deliverables and make sound decisions while meeting tight deadlines
Superior verbal and written communication skills
Exemplary client service skills
Ability to problem solve and bring timely resolution to escalations
Excellent attention to detail and quality
Proven ability to create, follow and improve processes
Quick pace, self-starter, able to get up to speed quickly
Job Requisition ID:54340
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