At the Richmond Fed, we're driven by our mission to strengthen the economy and our communities. We take great pride in what we do and it impacts everyday people every day.
When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.
Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!
About the Opportunity
Our System and Agency Services (SAS) department supports the Wholesale Product Office (WPO), Subcommittee on Credit Risk Management (SCRM), and select government agencies by providing business application support, business analysis, customer support, customer testing support, project management, and subject matter expertise, to ensure business functionality and operational resilience.
SAS is responsible for responsible for external customer onboarding, extensive integration and application testing, business application support, and Fedwire DI Testing environment operations. We ensure customers go through a rigorous testing process to successfully transact with Funds, Securities and Settlement services.
Our SAS team has an immediate opening for an Application Support Specialist (Intermediate or Senior level), primarily supporting Fedwire Operations (WPO) in System and Agency Services (SAS) department of Richmond Fed.
The schedule for this position will be Tuesday - Saturday (Day Shift). Onsite work will be required, but there will flexibility for remote/alternate working arrangements depending on the banks and business lines pandemic posture and business requirements.
WhatYou WillDo:
Monitor the Fedwire Applications in the DIT environment, including the completion of the daily checklist of activities which are critical in meeting the service availability target for customer processing.
Actively identify and resolve issues, share operation activity, and escalate to senior management.
Develop test plans and test scripts for internal and customer testing.
Coordinate testing and other activities with customers as needed.
Provide guidance and training to customers and internal teams as needed.
Contribute to analysis and reporting on DIT problems and operational issues.
Assist with projects, work group initiatives, and develop operational/technical procedures.
Contribute and / or lead team activities including scheduling, mailbox monitoring, customer support voice lines and other activities.
Contribute and / or lead automation of procedures and processes.
Contribute and / or lead continuous improvement and process improvement efforts and initiatives.
Develop and contribute to documentation for teams and departments.
Support customer testing and disaster recovery/contingency testing.
Stay abreast with all Federal Reserve Bank policies and initiatives.
Qualifications:
Associates degree in business or computer technology, or equivalent combination of related education and/or experience.
At least three years of experience in technical operations, including technical customer service.
Base knowledge of critical production environments and payment systems. Knowledge of Fedwire® business is highly desirable.
Experience with distributed computer processes and environments. Knowledge of distributed components such as UNIX, SQL, and WebSphere are extremely desirable with capability and desire to expand expertise.
Experience with monitoring, automation and other tools to support applications and environment.
Strong analytical, problem-solving, critical thinking and decision-making skills.
Proven ability to think clearly and remain calm when confronted with critical production issues.
Strong written and verbal communication skills. Must be able to communicate and share production operation activity and business status with area management and appropriate stakeholders.
Advanced proficiency using standard business applications and software.
Demonstrated ability to work effectively both independently and as part of a team.
Ability to interact with a variety of staff and management and maintain effective working relationships across the organization.
Discover the Reason Why So Many People Love It Here!
When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
Great medical benefits
Pension and 401(k) with employer match
Paid time off
Tuition reimbursement
Employee resource networks
Paid volunteer leave
Flexible work options
Onsite amenities that make working here fun!
Other Requirements and Considerations:
Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. The Code is available on the About Us, Careers webpage.
Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident status.
The schedule for this position will be Monday - Thursday (Day Shift).
The hiring range for the Application Support Specialist- Intermediate is $45,800 - $57,300 annually.
The hiring range for the Application Support Specialist- Senior is $57,000 - $71,300 annually.
Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience.
Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by May 26, 2021.
The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.
