The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.
Here’s what we need:
At Torchy’s, our goal is to embrace advancements in technology to equip our business to be people led! The Technology Systems Supervisor is responsible for supporting the HQ and in-store technology across our organization including our back-office systems (i.e. HRIS, GL, and Back of House systems).
Let’s TACO ‘bout perks:
Medical, Dental, Vision, and Life Insurance and other sweet benefits
Damn Good food discount card
Paid Time Off
401k eligible
Paid Parental Leave
Phone allowance
Personal development opportunities
Torchy’s swag
Badass co-workers
What you’ll be doing:
This role will be focused on driving continuous improvements to applications after their initial implementation specifically the back-office and restaurant systems.
Quickly learn the back-office & restaurant systems and understand how they integrate to better support them.
Ensure overall health of technology systems are operational to effectively support the business.
Provide guidance to third party vendors and will need to be hands-on to assist in solutioning and or triaging an incident.
Manage new change requests and work with key stakeholders to understand request priority and criticality:
Work with business users gather change request requirements.
Lead the change request implementation working with the vendor through development.
Participate and assist in verifying and validating the development of the change request.
Manage incident resolutions and handle all aspect of communications to stakeholders.
Communicate & Report on ticket resolution status and ETA.
Work closely with L2 to identify key support areas that can be enhanced and automated.
Participate in development of training programs to be used by our end users and future support agents to better understand the systems being used.
QUE-SO…here’s what you’ll need:
Ability to have a flexible work schedule. Schedule may vary depending on support needs and special projects.
3+ years’ experience supporting systems for hospitality including but not limited to point-of-sale, kitchen display, back-office systems preferably HRIS & GL systems.
Effective verbal and written communication skills.
Well organized with the ability to multitask.
Attention to details and action oriented.
Ability to use knowledge to innovate solutions for new problems and issues.
High energy and enthusiasm, integrity, superior communication skills (both verbal and written), resilience, service orientation, and a collaborative influence style.
