This position partners with the Mortgage Lending Management Team to manage mortgage Loan Origination Systems (LOS), mortgage loan Point of Sale systems (POS), associated applications, and reporting functions. They are responsible to utilize all available resources to remain proficient and knowledgeable on Mortgage Lending associated technologies. Provide direction to Information Technology staff in order to provide a bridge between credit union functions and Mortgage Lending functions. Act as a resource to all credit union management to source data, build complex reports, test calculations, and program application interfaces. This position will develop plans for system improvements, organize resources to ensure maximum automation for efficiency, and manage technology vendor relationships to ensure highest and most consistent performance of current systems. Finally, the Technical Analyst will maintain responsibility to monitor security of information to prevent conflicting functions that expose the credit union to privacy concerns, risk of losses, or compliance violations.
For Regular:
This position partners with the Mortgage Lending Management Team to manage mortgage Loan Origination Systems, associated applications, and reporting functions. They are responsible to utilize all available resources to remain proficient and knowledgeable on Mortgage Lending associated technologies. Provide direction to Information Technology staff in order to provide a bridge between credit union functions and Mortgage Lending functions. Act as a resource to all credit union management to source data, build complex reports, test calculations, and program application interfaces. This position will develop plans for system improvements, organize resources to insure maximum automation for efficiency, and manage technology vendor relationships to insure highest and most consistent performance of current systems. Finally, the Technical Analyst will maintain responsibility to monitor security of information to prevent conflicting functions that expose the credit union to privacy concerns, risk of losses, or compliance violations.
For Senior:
This position partners with the Mortgage Lending Management Team to manage mortgage Loan Origination Systems, associated applications, and reporting functions. They are responsible to utilize all available resources to remain proficient and knowledgeable on Mortgage Lending associated technologies. Provide direction to Information Technology staff in order to provide a bridge between credit union functions and Mortgage Lending functions. Act as a resource to all credit union management to source data, build complex reports, test calculations, and program application interfaces. This position will develop plans for system improvements, organize resources to insure maximum automation for efficiency, and manage technology vendor relationships to insure highest and most consistent performance of current systems. Finally, the Technical Analyst will maintain responsibility to monitor security of information to prevent conflicting functions that expose the credit union to privacy concerns, risk of losses, or compliance violations.
The Sr. Technical Analyst acts as a subject matter expert and team lead to the other Technical Analysts and Jr. Technical Analysts. They may direct work activities on assigned projects and provide training as needed to team members.
Essential Job Duties and Responsibilities:
For Junior:
Utilize a help desk ticket tracking system to prioritize, monitor, document progress on projects/critical issues, and provide reports for later analysis. Complete entry level tickets as assigned including but not limited to new hire onboarding system access, termination of mortgage system permissions and password resets. Generate daily, weekly, and monthly reporting.
Assist with various recurring projects to include Disaster Recovery responsibilities, control of system and data security, and partnering with internal peers to ensure compliance. This includes semi-annual user audits for all mortgage systems. Assist with coordinating implementation and testing of mortgage system releases, upgrades and service packs.
Provide technical analysis and maintain overall compliance/security of information and assets, direct IT partners, technology vendors, and project teams in conjunction with management.
Develop and maintain relationships with technology vendors, industry peers, and credit union management in order to manage technology projects, resources, data, security, and operations. This may include research, testing and implementation of new/emerging software.
Other duties as required
For Regular:
Provide technical analysis and maintain overall compliance/security of information and assets, direct IT partners, technology vendors, and project teams in conjunction with management.
Utilize a help desk ticket tracking system to prioritize, monitor, document progress on projects/critical issues, and provide reports for later analysis.
Develop and maintain relationships with technology vendors, industry peers, and credit union management in order to manage technology projects, resources, data, security, and operations. This may include research, testing and implementation of new/emerging software.
Complete various recurring projects to include Disaster Recovery responsibilities, control of system and data security, and partnering with Credit/Compliance Administrator to ensure compliance.
Other duties as required
For Senior:
Provide technical analysis and maintain overall compliance/security of information and assets, direct IT partners, technology vendors, and project teams in conjunction with management.
Utilize a help desk ticket tracking system to prioritize, monitor, document progress on projects/critical issues, and provide reports for later analysis.
Act in a team lead capacity for other Technical Analysts to assist with best practices, training, and procedural clarification.
Recommend to Manager needed department training or process improvements discovered through interaction with teammates.
Directs various recurring projects to include Disaster Recovery responsibilities, control of system and data security, and partnering with Credit/Compliance Administrator to ensure compliance.
Develop and maintain relationships with technology vendors, industry peers, and credit union management in order to manage technology projects, resources, data, security, and operations. This may include research, testing and implementation of new/emerging software.
Other duties as required
Minimum formal education required for this position:
For Junior and Regular:
Knowledge consistent with an Associate’s Degree in Business Information Systems, Computer Science, Business Administration, or other related field.
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
For Senior:
Knowledge consistent with a Bachelor’s Degree in Business Information Systems, Computer Science, Business Administration, or other related field
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
Minimum work experience:
For Junior:
1+ years’ combined mortgage loan servicing, mortgage loan processing/closing, and/or systems administration / technical experience relevant to mortgage lending systems.
For Regular:
2+ years’ combined mortgage loan servicing, mortgage loan processing/closing, and/or systems administration / technical experience relevant to mortgage lending systems.
At least 1 year must be directly related to systems administration / technical experience relevant to mortgage lending systems.
For Senior:
2+ years’ combined mortgage loan servicing, mortgage loan processing/closing, and/or systems administration / technical experience relevant to mortgage lending systems.
At least 2 years must be directly related to systems administration / technical experience relevant to mortgage lending systems.
(Preferred) 1+ year team leadership or supervisory experience.
Technical or specialized knowledge/skills:
For Junior:
Ability to develop system electronic data interfaces for the transmission of data to relevant vendors or internal systems.
Basic technical acumen in relational database design / business intelligence concepts for use in custom report design through Crystal Reports, Microsoft Access, and reporting systems inherent to the lending platforms being used.
Data management and analysis skills using various import/export/storage/processing systems.
Basic knowledge of Real Estate Lending business – terminology and process flow.
A solid understanding of basic user/group security principles and practices.
Ability to prioritize/manage assigned projects and allocate pre-approved resources.
Strong coordinating and networking skills.
Strong verbal and written communication skills.
Strong organizational skills.
Analytical, technical problem solving, and mathematical ability.
Strong Microsoft Office skills to include Excel (including advanced function/formula & pivot table abilities), Word, and Outlook. Data analysis using Microsoft Access is a plus.
(Preferred) Experience administrating Encompass, FICS Mortgage Servicer and/or related programs.
For Regular:
Ability to develop system electronic data interfaces for the transmission of data to relevant vendors or internal systems.
Strong technical acumen in relational database design / business intelligence concepts for use in custom report design through Crystal Reports, Microsoft Access, and reporting systems inherent to the lending platforms being used.
Data management and analysis skills using various import/export/storage/processing systems.
Working knowledge of Real Estate Lending business – terminology and process flow.
Working knowledge administrating Encompass, FICS Mortgage Servicer and/or related programs.
A solid understanding of basic user/group security principles and practices.
Ability to prioritize/manage assigned projects and allocate pre-approved resources.
Excellent coordinating and networking skills.
Strong verbal and written communication skills.
Strong organizational skills.
Analytical, technical problem solving, and mathematical ability.
Strong Microsoft Office skills to include Excel (including advanced function/formula & pivot table abilities), Word, and Outlook. Data analysis using Microsoft Access is a plus.
For Senior:
Ability to develop system electronic data interfaces for the transmission of data to relevant vendors or internal systems.
Excellent technical acumen in relational database design / business intelligence concepts for use in custom report design through Crystal Reports, Microsoft Access, and reporting systems inherent to the lending platforms being used.
Data management and analysis skills using various import/export/storage/processing systems.
Excellent knowledge of Real Estate Lending business – terminology and process flow.
Strong working knowledge administrating Encompass, FICS Mortgage Servicer and/or related programs.
A solid understanding of basic user/group security principles and practices.
Ability to prioritize/manage projects and allocate resources effectively across different projects as needed.
Excellent coordinating and networking skills.
Strong verbal and written communication skills.
Strong organizational skills.
Analytical, technical problem solving, and mathematical ability.
Strong Microsoft Office skills to include Excel (including advanced function/formula & pivot table abilities), Word, and Outlook. Data analysis using Microsoft Access is a plus.
Certifications required:
None required
Environmental, physical and psychological requirements:
Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.
The hourly rate range for Junior: $20.34 to $26.70 (This position is eligible for an annual corporate bonus based upon performance)
The salary range for Regular: $49,920.00 to $65,520.00 (This position is eligible for an annual corporate bonus based upon performance)
The salary range for Senior: $59,321.60 to $77,854.40 (This position is eligible for an annual corporate bonus based upon performance)
