Application Consultant System Innovators - Jacksonville, FL
System Innovators is seeking talented and motivated Software Implementation Consultants to join our Professional Services team, installing our Enterprise Revenue Management solution for local governments. You will have the opportunity to work in a fast-paced environment managing multiple concurrent projects. Responsibilities include overall business analysis, creation of project deliverables, training, and project resource coordination.
You will work closely with both clients and development team members to achieve client goals. Ability to travel is required, though actual amount will vary by project. Additional responsibilities may include client training, customer support, program documentation, product testing and demonstration.
What will your impact be:
Support and lead business requirements definition to drive operational efficiencies and improve the customer experience.
Develop and maintain robust and accurate end-to-end knowledge of business processes and applicable procedures.
Manage activities to produce successful results on multiple projects simultaneously.
Facilitate the requirements gathering of “As Is” process definition via interactive workshops.
Support key project implementation activities such as implementation planning; systems integration; training plan development and execution; procedure development; performance management modifications; business case tracking and realization; user acceptance testing planning and execution.
Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
Support communication of project status to management, implementation team and project stakeholders through regular status reporting and other presentation vehicles.
Ensure our organization is equipped to respond to customer inquiries; design and implement appropriate customer positioning and track/report on operational impacts.
Assist with business development related activities including the development of proposals, statements of work, and delivery of presentations.
Prepare, organize and deliver End User Training
Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications.
Understand the business objectives and processes of current systems. Perform analysis and evaluation of options, alternatives, and system capabilities. Where appropriate, recommend enhancements through the application of technologies, systems and process changes to solve problems or enhance business processes.
Understand and meet Business Unit goals with regard to implementation, revenue, and performance metrics.
What we are looking for:
Bachelor’s degree in Business or Technology related field from an accredited institution
Must have 3+ years’ experience as a Technical Business Analyst
Experience in business analysis including translating user needs into functional or technical requirements required
Proficient with Word, Excel, PowerPoint required, Visio preferred
Excellent written and verbal communication, including technical writing skills
Understanding of systems engineering concepts
Enterprise technology delivery experience
Government contract and delivery experience preferred
Ability to operate independently, with minimal supervision in a fast-paced, collaborative environment
Management skills
Leadership qualities and excellent problem-solving ability
