As part of the Collections Strategy team, the Associate, Digital Collections Strategy position is responsible for driving the end to end collections strategies and performance of various digital channels. This will include but is not limited to determining treatment strategies, segmentation, controls and portfolio monitoring/tracking in channels such as web, mobile app, and text. This role requires strong thought leadership, analytical skills, collaboration, and attention to detail in order to effectively drive loss mitigation in collections.
Key Responsibilities:
Design and manage analytical strategies for Consumer Card portfolio including channel optimization, segmentation, settlements, payment arrangements, and portfolio performance management
Design, implement, track and report on new strategies in a test vs. control environment
Create thoughtful analytics to address business issues and be able to independently generate forward-looking solutions
Utilize SAS, SQL, Oracle and MS Office analysis tools to complete analysis requirements
Partner closely with Operations, Technology, and the Risk leadership team to ensure that all priorities are aligned to maximize bottom line impact, deliver a great customer experience and to challenge the ways things are being done
Conduct financial analysis to estimate benefits and costs and develop detailed business plans for proposed projects.
Monitor emerging trends in collections treatment and technology across the industry
Assure regulatory and policy compliance through a system of effective controls, identifying, testing, and validating control effectiveness and delivering accurate audit work papers when required
Work with operations partners and leaders to ensure any new developments will be deliverable and executable in an Operations environment.
Qualifications:
3+ years of risk management or financial services experience
Strong written and verbal communication skills
Data mining skills, specifically: SAS, SQL, Excel, Microsoft Office, and database software applications
High degree of creativity and possess disciplined analytic and strong problem solving skills
Flexible and able to handle multiple tasks in a fast paced changing environment
Independent decision making skills
Bachelor's Degree (MS or MBA preferred) with preferred concentrations in Math, Finance, Statistics, Economics, 4-5 years analytical experience; credit card or prior financial services experience preferred
Strong problem solving and analysis skills
Demonstrated experience in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches
Strong presentation skills, must be able to effectively communicate proposed changes through formal presentations
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
