This client-facing role will be accountable for all client outreach for Know Your Customer "KYC" information to satisfy regulatory requirements, serving clients across Technology, Life Science, Wine & Global Fund Banking. This is a First Line of Defense "FLOD" function, partnering closed with Second Line of Defense "SLOD".
Preferred candidate will be based in Boston or San Francisco; willing to consider Tempe as a third location.
Under the supervision of the KYC Manager, this individual will be responsible for the following essential functions:
Essential Functions
% of Time
Own KYC tasks necessary to onboard new clients
In partnership with Relationship Manager and Relationship Advisors, gathers KYC information required to onboard new clients and new entities
Communicates to clients KYC requirements; tracks receipt of required data and/or documents; reviews received data / documents to ensure information shared meets regulatory requirements
Serves as escalation point for internal teams and clients to resolve outstanding KYC questions & inquiries
Passes client KYC information to KYC Analyst teams to so that client information is memorialized in client KYC record
Works with client to gain access to additional client data (where necessary) to confirm client identity
20%
Keep client KYC information current
Partners with KYC & Relationship Management teams to identify what information is available in the Bank prior to making client outreach
When information not already shared by client with SVB, contacts client when Bank requires client to provide updated KYC information
Communicates to clients KYC requirements; tracks receipt of required data and/or documents; reviews received data / documents to ensure information shared meets regulatory requirements
Works with client to address inquiries relative to information / documentation needed
Ensures information is gathered and submitted to KYC Analyst team within expected timeframes
40%
Own KYC tasks related to KYC remediation efforts
When regulatory and/or Bank KYC requirements change, works to size impact to client
Partners with KYC & Relationship Management teams to identify what information is available in the Bank prior to making client outreach
When information not already shared by client with SVB, contacts client to gather required information to satisfy new requirement
Tracks receipt of required data and/or documents; reviews received data / documents to ensure information shared meets regulatory requirements
Works with client to address inquiries relative to information / documentation needed
Ensures information is gathered and submitted to KYC Analyst team within expected timeframes
30%
Build critical partnerships
As this role sits in FLOD, it will be critical that this individual build solid relationships across FLOD and SLOD to include partnerships with:
FLOD Relationship Management teams, ensuring close alignment with RMs & RAs when engaging with clients
SLOD KYC Teams, ensuring consistent follow-up and communication on KYC tasks
10%
Decisions
Reviews client information received and decisions if data and/or documentation satisfies KYC requirement
Recommendations
N/A
Knowledge
Demonstrate baseline knowledge of financial crimes risks and the prevention and mitigation processes and controls
Good understanding of regulatory requirements that apply to the financial services sector and banking operations
Skills
The individual will need the ability to work independently, take initiative and have strong verbal and written communication skills
Good time management and attention to detail are critical to this position
Good analytical, research, organizational, and project management skills; strong individual contributor with the ability to work effectively as a team
Flexibility in learning new topics, handling change and deadlines
Competencies
Problem solving Attention to detail Initiative Communication Proficiency Listening Accountability Teamwork/Collaboration
Required Education and Experience
Minimum of 2 - 3 years of banking, risk management, compliance or client service experience
Preferred Education and Experience
Preferred Bachelor's degree in Business Administration, Accounting, Finance or equivalent
