Job Description:

Now Hiring: Food & Beverage Manager

We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the hotel including our Restaurant, Bar and all Banquet Events.

Benefits:

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
HUGE Discounts on Hotel Rooms for you, friends and your family!!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Job Duties:

To achieve marketing, sales, profitability, and quality service goals for the restaurant by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.

Develops short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.

Monitors the performance of the restaurant, bar and banquets through verification and analysis of customer satisfaction systems and financial reports.

Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
Initiates corrective action.

Implements and maintains sales/marketing programs.

Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the
restaurant.

Implements and maintains effective two-way communication systems which reach all employees.

Develops new programs, which result in an increased level of customer satisfaction and operational excellence.

Manages in compliance with established company policies and procedures, along with local, state, and federal laws
and regulations.

Suggests and implements revenue generating programs that provide maximum price value to the guest.

Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer
expectations.

Ensures staff demonstrates technical skills; conducts technical training on a regular basis.

Updates staff on regular basis on menu highlights.

Monitors presentation of food product and reviews areas of concern with the Sous Chefs and Line Cooks.

Ensures that restaurant is clean and ready for customers at all times.

Monitors service and teamwork on a regular basis and counsels associates on both aspects.

Ensures that staff is utilizing up selling techniques while providing customer service.

Accommodates group bookings by adhering to proper banquet techniques.

Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of
direct reports.

Conducts effective employee meetings and counseling sessions.

Interviews, hires, orientates, and trains qualified applicants.

Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.

Ensure a safe and sanitary work environment for all associates and guests.

Maintain and enforce all SOP and service standards.

Completely direct the operational efforts and strategies of all restaurant outlets.

Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate
reference manuals.

Oversee development and execution of the marketing plan in each outlet.

Continually develop innovative programs and incentives to maintain our competitive edge.

Solicit feedback from guests and associates through personal contact and surveys.

Ensure that all administrative functions are performed accurately and on a timely basis.

Develop local contacts in the community for public relations purposes.

Evaluates staff performance on a ninety day, and annual basis.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company
policies and procedures to achieve the overall objectives of this position.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Experience

Required

• 2 - 4 years: Food & Beverage Management Experience

Preferred

• 2 - 4 years: Hotel Management Experience

Behaviors

Required

• Leader: Inspires teammates to follow them


• Team Player: Works well as a member of a group


• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Financial: Inspired to perform well by monetary reimbursement


• Self-Starter: Inspired to perform without outside help


• Goal Completion: Inspired to perform well by the completion of tasks


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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