Job Description:

Why Join Us? 

The reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. When we find good people, we hold on to them … through performance incentives, career advancement opportunities, internal promotion, and continuing education. People, perhaps, like you.

We are looking for a Help Desk Analyst to join our Information Services Group located in Warrendale, PA. If you have 2-3 years of recent Help Desk experience in a high-volume environment, strong organization and time management skills and the ability to multi-task, consider joining us.

Our goal is to hire someone that has demonstrated customer services skills with the ability to work with end users of all technical ability levels. You must have admin level knowledge of Mobile Device Management Platforms (e.g., AirWatch). Admin level experience with Microsoft 365 in a hybrid environment is preferred. If you have this and advanced hardware expertise, including server, phone system, and network hardware we’d really like to speak with you!

What we will expect from you:

• Use ServiceNow ticketing system to create, manage, and complete requests while working with users to troubleshoot and resolve issues. Requests include create, change, and terminate user requests, hardware and software requests, and different system update tasks. Issues include Hardware, software, network, phone system, and mobile devices troubleshooting.


• Work with additional IT resources and/or Vendor support as needed.


• Monitor email and admin portals for notifications and alerts.


• Create and update documentation as needed and knowledge building through ongoing training and research.

The schedule for this position is Monday thru Friday, 8A-5P, and requires one week of on call every 4th week.

What you can expect from us:

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement


• Employee Assistance Program (EAP)


• Free on-site gym membership


• Free parking, on-site security, and cafeteria


• A positive team environment with good people that support each other.

So Come Join Us!

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status. 

 

Experience

Required

• 2 - 3 years: Must have advanced computer hardware and software skills and the ability to troubleshoot the following technologies:
  Advanced Microsoft Windows 7 and Windows 10 experience (i.e. familiarity with Control Panel options and system settings).


• 2 year(s): Minimum 2 years of experience in a help desk or systems related position.

Education

Required

• Associates or better

Skills

Required

• Communication


• Organization


• Technical / professional proficiency


• Technical / professional knowledge


• Customer support experience

Preferred

• Ability to multi-task

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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