Job Description:

DEFINITION:

Under general supervision and according to established procedures, receives emergency and non emergency
requests for law enforcement services and dispatches via radio, telephone and other communications media;
provides telecommunications support and incident coordination for field units; performs other related duties
as required.

DISTINGUISHING CHARACTERISTICS:

The Public Safety Dispatcher is a journey level position. Incumbents are expected to perform the full range
and scope of dispatching duties including maintaining field communications with public safety personnel
with minimal guidance and supervision. Work shifts rotate and mandatory overtime may be required.

SUPERVISION RECEIVED/EXERCISED:

Receives general direction from the Police Office Supervisor. Incumbents of this class do not exercise
supervision of staff.

ESSENTIAL FUNCTIONS: (Include but are not limited to the following)

• Takes emergency and non emergency calls for law enforcement and other related services; classifies incidents and establishes dispatch priorities; dispatches and tracks field units assigned to incidents; coordinates multi agency response when necessary.
• Provides telecommunications support using the California Law Enforcement Telecommunications System (CLETS) and other local, regional, and national data bases; transfers calls to other units or agencies as necessary; monitors and broadcasts on public safety radio channels; runs warrant, registration, and property checks; relays information and instructions to field staff.
• Enters, updates, modifies and clears incident data and other related information into the computer aided dispatching (CAD), records management and other related computer systems as required; maintains manual incident cards and logs when necessary; compiles statistical reports; prepares other reports and records as directed.
• Operates communications center equipment including, but not limited to, CAD, telephone, radio, computers, facsimile machine and printers; performs limited communications equipment and work area maintenance.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone reports; provides information as appropriate and resolves and services issues and complaints.
• Establishes positive working relationships with representatives of community organizations state/local agencies and associations, City management, and staff and the public.

 

WORKING CONDITIONS:
Position requires prolonged sitting, reaching, twisting, in the performance of regular daily activities. This
position also requires repetitive hand movement, near and far vision, acute hearing and the ability to lift and
move objects weighing up to 25 pounds.

QUALIFICATIONS: (The following are minimal qualifications necessary for entry into the classification)
Education and/or Experience:
Any combination of education and experience that has provided the knowledge, skills and abilities
necessary for a Public Safety Dispatcher may be considered qualifying. A typical way of obtaining
the required qualifications is to possess one year of experience in public contact work including
receipt and referral of telephone communications and a high school diploma or equivalent.

License/Certificate:
Possession of or ability to obtain a Dispatch Certificate from P.O.S.T. and completion of D.O.J.
training for full access operator within one year of appointment.

KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative sample of the KAS’s necessary
to perform essential duties of the position)
Knowledge of:
Standard law enforcement information, communications and record keeping terminology, practices
and procedures; methods and techniques of training; location of major streets, public places and
landmarks in the City of Madera; modern office equipment including FAX machines, multi-line
telephone systems, dispatch and communications systems, computers and applicable software;
proper English, spelling and grammar; public and agency desk procedures and methods of providing
services and information; applicable federal, state and local laws, codes and regulations, including
the Public Records Act; automated law enforcement information systems and procedures; methods
and techniques for record keeping.

Ability to:
Perform a variety of complex work with speed and accuracy; remain calm under emergency
situations; operate standard office equipment, including a computer; operate specialized automated
law enforcement information and communication systems; work independently and use good
judgment; train less experienced staff in assigned areas of activity; work flexible hours including
evenings, weekends and split shifts; organize and prioritize work assignments; apply applicable laws,
codes and regulations; communicate clearly and concisely, both orally and in writing; learn basic
Spanish speaking skills that allow for communication regarding addresses, locations, time,
descriptions, etc.; and establish and maintain effective working relationships.

Skill to:
Operate an office computer and a variety of word processing and software applications; effectively
operate specialized law enforcement automated information and communication systems; type
accurately from clear copy at a rate of 35 words per minute.

 

Apply now for for full job description and instructions to apply

recblid 5e8l5zpy1xc7s8wpy15emkmja36443

Apply Now