As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
The Solution Architect applies deep domain, product, industry, solution expertise and an understanding of client priorities to create compelling solutions that bring our value proposition to life and increase our win and renewal rate during a sales process.
The Solution Architect is client-facing and collaborates with Sales through all stages of the sales process post-identification - from introductory meetings to requests for proposals (RFP), finalist meetings, contracting and hand-off to the delivery team(s). The Solution Architect collaborates with Sales to develop product solutions scope and proposals, produce client-tailored sales meeting materials, educate the client on the technical aspects and details of Alight solutions, conduct solutions demonstrations, and coordinate with Negotiations and Pricings teams to determine deal pricing and final proposal delivery. In addition, the Solution Architect is responsible for staying current on competitors, market and industry trends, compliance developments and Alight capabilities. Solution Architects are also an important source of market feedback, working closely with Alight product owners to inform our product roadmap.
As a Solution Architect - Health, a typical day to include the following:
Domain expertise
Extensive knowledge of Health & Welfare (H&W) administration and best practices (e.g., plan designs and strategies, decision support, web/app functionality, customer care, HCM/payroll and carrier integration, dependent verification, reimbursement accounts, analytics and compliance). Ideally, able to speak from experience gained in a H&W delivery, implementation, customer success or product development role.
Takes ownership and provides domain expertise for solutioning Health opportunities for prospective and current clients. Integrates with other Alight service areas (e.g., Payroll, Cloud, and Wealth).
Maintains expertise in domain products and services and Alight's overall capabilities. Articulates and communicates Alight's value proposition and key differentiators.
Collaborates with Delivery Leaders to stay connected to operations and delivery practices and share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process.
Utilizes knowledge in Alight's product set across automation, analytics, value engineering, consumer experience, and others to enhance the solutions tailored to the prospect
Sales process
Collaborates with multi-solutions or complex solutions sales resources to develop and inform sales strategy in order to drive bookings and close opportunities
Performs discovery and primarily leads product solution scoping for complex multi- or single solution deals (e.g., identify complexity drivers)
Collaborates with Sales, subject matter experts, and business leaders to develop scope of Alight solution set and determine platform/technology
Provides input to strategic questions related to defining the opportunity and overcomes customer objections to initiate and forward sales opportunities
Generates demand by assisting clients to identify and qualify current needs and effectively articulate how Alight can add value
Provides solution costing and coordinates with Finance and Sales, and Value Engineers to construct business case
Tailors sales materials and demo based on solution, client need and competitive landscape. Creates new sales materials where needed.
Engages in sales meetings, primarily answers solutions and technical questions, uses understanding of the client's business and depth of knowledge to personalize the recommended solution - with ability to collaborate with other experts and leaders at the client and internally.
Conducts and leads effective solution demonstrations - bringing the solution to life via storytelling vs. a feature/function demo.
Documents the solution concisely and clearly throughout sales process, ensuring maximum transparency and knowledge transfer across delivery
Supports the contracting process from a scope and solution point of view across statements of work, transition, commercials, and ensures that specifications of pricing are accurate to customer's needs
Collaborates with other Solution Architects in scope development for multi-solutions deals across products
RFP support
Reviews, updates, and provides input on RFP responses after initial draft is provided by the enablement team
Creates responses for domain-related RFP questions and engages subject matter experts where needed
Creates client-specific delivery model and service descriptions
Owns domain-related follow ups (e.g., questions received from Third-Party Evaluator)
Assists with periodic review of RFP library content - ensures responses are compelling and reflect the latest on our solutions
Knowledge and Experience
5 - 10 years of relevant experience in a range of domain area or related roles
Deep knowledge of benefits, HR, payroll and/or cloud and delivery models, the capabilities of administration platforms, and compliance considerations
Demonstrated track record applying domain expertise in client delivery or sales
Agility and organizational skills to work in a fast-paced environment and manage multiple concurrent opportunities
Excellent client communication and consulting skills - able to lead engaging conversations, adapt on the fly, negotiate as needed and have a point-of-view
Proven experience in building and developing senior client relationships
Experience in promoting a virtual team environment
Travel Expectation 25 - 50% of the time (sometimes on short notice) to support meetings with prospects
Other
Provides input to product owners - insights and feedback from prospects and Third-Party Evaluators to inform priorities and enhancements
Coordinates with business leaders and product owners to understand their needs and requirements of complex applications and on scope items that may require special development or staffing
Coordinates with product owners to ensure that latest solution developments are reflected in sales materials and assist with building expertise in these areas
Understands the competitive landscape and customer needs to position the Delivery organization effectively
Education
Bachelor's degree
HR/Payroll/Benefits Administration/Navigation and sales knowledge preferred
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Equal Employment Opportunity
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Reasonable Accommodations
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Diversity Statement
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to Work in the United States
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
