Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.
As an Workday Payroll Senior Analyst, a typical day toinclude the following:
Domain Knowledge
Educates colleagues and clients while serving as a subject matter expert Researches and provides input and support about industry and company best practices.
Support, lead, or ensure the standardization of processes in accordance with Alight best practices.
Works to identify and implement ideas for improving the domain specific processes and methodologies.
Provide feedback on new products, services, and projects.
Works to support system changes through the change request process both internally and with the client.
Client Relationship Interaction
Gains an understanding of processes and documentation to support client or service transitions along with ongoing work.
Communicates effectively with the client, third parties and internal partners for analysis/resolution of issues or project impacts.
Identifies and assesses their impact on service delivery in appropriate forums.
Leads client interaction and facilitation on client touch points.
Project Execution
Creates detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing.
Conducts stakeholder interviews and stakeholder workshops.
Monitors the scope throughout the project to ensure the scope is baselined, and that any changes requested to the scope are evaluated for project impact and business need
Provides status reports and communicates changes in process for project assignments.
Assists in Quality Assurance (QA) and knowledge management.
Estimates, schedules, and monitors all work activities related to projects.
Leads complex inter-domain projects.
Identify issues and drives change for related improvements.
Management
Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
Leads process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects.
Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause analysis.
Meets aligned Service Level Agreements (SLAs).
Guides and supports client delivery for new and existing colleagues.
Determines when inquiries are beyond the scope of responsibilities of Alight and/or team and escalates as appropriate.
Supports the internal and external Change Request process, including scoping and costing.
Assists with documentation and training of maintenance of releases
Supports and oversees global sourcing initiatives.
Supports and provide investigation on regulatory and compliance issues (if applicable) and ensures reporting to management.
Leads/represents domain in meeting with other teams/domains to develop/refine process execution.
Ensures the service delivery model is being followed by challenging requested custom functionality and offering alternative solutions.
Assist in annual Business Continuity preparation events
Requirements:
3+ years of professional work experience in Human Resources Outsourcing or related field.
3-5 years professional experience in payroll operations required
Knowledge and/or experience with a case management system.
Advanced client and functional knowledge and expertise including best practices and delivery model.
Strong understanding and experience in executing on project methodology.
Ability to refine processing procedures based on "big picture" understanding.
Skilled at delivering presentations to large groups, management, technical and non-technical audiences.
Coaches other colleagues on analytical skills, trending and operational controls.
Experience with Workday, SAP, other HCM required.
Education:
Bachelor's Degree or equivalent work experience preferred.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
