Private School Registrar Level 2 at K12 Services

Posted in Admin - Clerical 18 days ago.

Type: Full-Time
Location: Herndon, Virginia

Job Description:

Over 20 years ago, Stride was founded to provide personalized learning — powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed — however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders.  Whether teachers, engineers, curriculum writers, or financial managers — whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.  Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

Summary: The Private School Registrar Level 2 is a member of Stride’s Learning Solutions Registrar Team. The Registrar team is responsible for the maintenance, processing, and integrity of Stride’s Private School student academic records. The Registrar supports both internal and external stakeholders with an emphasis on records management and processing, including review, placement, collection, and distribution. The Registrar is also responsible for end of semester grade approvals and ensuring students satisfy graduation and grade completion requirements for Stride’s private Schools.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Review and process student academic records (including but not limited to graduation plans, report cards, transcripts, records distribution) in accordance with school operations and accreditation policies

  • Provide troubleshooting and solutions in a timely manner to routine customer issues, requests, and problems using knowledge of academic paths, systems, products, and processes

  • Support standard registrar related questions to course availability and enrollment changes across all supported platforms

  • Adapt to changes in existing procedures as needed to meet operational goals or organizational requirements

  • Identify and work with team to suggest and solution operational opportunities for process improvements and efficiencies

  • Work collaboratively with Operations, Enrollment and Academic teams to support the student experience

  • Contribute to the integrity, confidentiality, and security of all student records per policies

  • Adhere to organization’s best practices and solutions to ensure operational efficiency and optimal customer experience

Supervisory Responsibilities:

This position has no formal supervisory responsibilities.

Minimum Required Qualifications 

  • High School Diploma or GED AND

  • At least two years of related work experience OR

  • Equivalent combination of education and work experience

Certificates and Licenses: None required – Notary Preferred

Other Required Qualifications: 

  • Flexibility in working hours to include increased volume supporting start and end of school terms

  • Microsoft Office (Outlook, Word, Excel)

  • Ability to learn and retain complex information to implement solutions based on school policies

  • High level of attention to detail with focus on quality and accuracy

  • Team player with positive, flexible attitude, integrity, and strong interpersonal skills

  • Strong oral and written communication skills with strong conflict and problem resolution skills

  • Prior experience providing exceptional customer support with the ability to communicate customer friendly messaging as needed via email or telephone

  • Self-motivated and takes initiative to solve problems

  • Ability to manage and deliver on competing priorities

  • Ability to pass required background check

Desired Qualifications:  

  • Prior K12 experience is highly desirable

  • Experience with K-12 student records and knowledge of student progression plans and credit requirements

  • Experience with Salesforce and TotalView a plus

  • Ability to learn new technology tools quickly (e.g., database and web-based tools)

  • Experience using student information systems, learning management systems, and other types of databases

  • Bachelor’s Degree

  • Bi-lingual

  • International transcript experience

  • Homeschool evaluation experience 

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is a home-based position

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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