C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
The Architectural Hardware Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request For Quote, as well as CRL quote programs/configurators.
Essential Duties & Responsibilities
Responsible for providing quotations to customers for their given Product Group
Have an understanding of bid request through specifications/drawings ensuring quote is technically compatible and competitive
Maintain broad knowledge of Product Group products to offer customer
Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information
Document customer interactions and transactions in Tandem.
Demonstrate sincere desire to understand and anticipate the needs of customers
Participate in educational opportunities to enhance knowledge of Product Group
Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day and placing them in the Pending file on the estimator’s desk.
RFQ’s limited to standard CR Laurence Product Group offerings
Manage requests with use of.
Research Catalogs for product verification.
Promote product lines represented by CR Laurence
Exercise discretion and independent judgment during the business process:
Converting (Project Managing)
Have the know-how to grow sales by understanding lateral product groups to assist in upsell opportunities and answering all customer questions.
Regular and predictable attendance safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Other duties as assigned
Skills, Knowledge and Ability Requirements
To be considered for the Specialist II position in the Product Group Department, the following conditions must be met:
High School diploma or equivalent, Associates Degree preferred but not required
Ability to work at a fast pace and stay current with all inquiries and follow up tasks
Knowledge of general pricing and margins applied and negotiating skills
General understanding of glass systems
Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
Must be organized and have the ability to prioritize effectively
Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Participate in Customer Service Senior Training and pass Customer Service Senior Test
Spend a minimum of three months in Customer Service/Key Accounts Department
Receive recommendation from Customer Service/Key Accounts Manager
What CRH Americas Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH Americas
CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!
CRH Americas is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.