The Account Manager will be responsible for maintaining relationships with designated clients to ensure all client business needs are met. The Account Manager will be responsible for all aspects of implementing new clients and supporting them post implementation in a manner that exceeds client expectations, including although not limited to all client communication, conflict resolution and ensuring compliance on client deliverables.
Responsibilities
Operate as the point of contact for any and all matters specific to our customers
Manage and perform all aspects of implementing new clients including overall implementation project management, acquiring client data, closely monitoring project status and success throughout the entirety of the project
Build and maintain strong, long-lasting customer relationships
Ensure the timely and successful delivery of our solutions according to customer's needs and objectives
Communicate clearly the progress of project initiatives to internal and external stakeholders
Track key account metrics and service level agreements
Assist with the development of a joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones
Identify opportunities in collaboration with the sales team to ensure growth
Support sales by serving as end to end subject matter expert on our solutions
Assist with client requests and issue escalation as needed
Learn and master the details of all processes and all technology that are used to deliver services to clients
Assist with the functional design of new or enhanced software applications to satisfy client needs
Monitor new process and technology initiatives to ensure alignment with client needs
Identify key areas of internal opportunity provide input to management team
Must comply with all aspects of Ciox's code of conduct including but not limited to Compliance with the Law and Regulations, Security Policies and Practices, Honesty and Fairness, Diversity and Respect, Conflict of Interest, Confidentiality, Health Care Fraud, Waste and Abuse
Qualifications
Experience working in the healthcare insurance and/or healthcare audit industry preferred, but not required
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Excellent customer service principles and practices
Strong ability to prioritize, multi-task and work independently in an extremely fast paced, high pressure environment with minimal supervision
Excellent listening, negotiation and presentation skills
