Posted in Other 11 days ago.
Location: Mountain View, California
Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
Serves as client single-point-of-contact for day-to-day moves, adds, and changes, and project execution related to move management
Receives all requests for user moves and oversees scheduling, execution and vendor management
Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves
Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc.
Manages work orders / requests received in CAFM system (Tririga)
Ensures vendor compliance with building standards and policies, maintains as-built files and other documentation, maintains information in database system including furniture and move documentation
Obtains quotes and generates RFQs required for completion of MAC and simple projects
Issues work orders for approved projects to contractors, supervises furniture and related equipment moves, receives and verifies invoices for payment
Produces regular reports and administers customer satisfaction surveys in compliance with established contractual performance indicators
Bachelor degree preferred
One to two (1-2) years of experience in project or technology coordination preferred
Strong knowledge of move process and furniture systems
Experience with database work order or CAFM system
Experience in AutoCAD/AutoCAD Lt 2010 or later versions
Ability to develop excellent client relations, client management, and consultation skills
Superior oral and written communication skills
Software competency in Google Sheets, Slides, and Docs
Software competency in Smartsheets or similar project management-style programs
Client and customer service focused with strong organizational, technology and communication skills
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.