Global Networks Operations Manager at Motorola

Posted in Management 8 days ago.

Location: Chicago, Illinois

Job Description:

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Our IT organization isn't just here to support our business. We're here to reinvent it - by changing the way our customers, partners and employees interact with our company. To do that, we're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.

Job Description

Motorola Solutions runs a state of the art enterprise network that delivers global VoIP and VaaS capabilities as well as HD video collaboration in over 100 locations worldwide. The Network Operations Manager will lead a team of network engineers overseeing the day to day operations of the Enterprise SD-WAN, LAN, WAN and WLAN Global Network ensuring integrity and performance of systems and infrastructure. Additional responsibilities include integration of new acquisitions, IT projects and experimentation with emerging technology.

Required Skills and Experience

  • 3+ years of Technical Management, preferably in the fields of Network or Infrastructure

  • Prior staff management experience

  • 2+ years with WAN/MAN, such as BGP, EIGRP, OSPF, VRF, CoS, MPLS, EPL

  • 2+ years with LAN/WLAN, such as DNS, IP Addressing, QoS, Spanning Tree, Multicast

  • 2+ years with Catalyst and Nexus switches

  • 2+ years with Cisco routers such as ASR, ISR

  • 1+ year with F5 BigIP or other LTM/GTM's

  • 1+ year LAN design/architecture - data center and branch office levels

  • Advanced problem resolution knowledge of hardware/software platform problems in complex, layered, network infrastructure

  • Advanced knowledge of network systems design principles and standards

  • Advanced knowledge of packet capture and analysis

  • Experience with building, applying, and improving processes

  • Experience in developing and managing to key performance indicators and service level objectives

  • Passionate about real-time communications

  • Strong troubleshooting and critical thinking skills to resolve complex problems.

  • Operational excellence with knowledge of ITIL practices

Experience Desired:

  • Cisco CCNP, CCIE and other network or applicable certifications are preferred.


  • WAN Optimization products/practices

  • Security products/practices - ACLs, Firewalls, VPN, etc.

  • ITIL and Enterprise Change Management

  • Experience working in a large enterprise environment (1000+ devices)

Behavioral Characteristics

  • Passionate about customer satisfaction and learning about the business

  • Ability to work within tight timelines

  • Strong verbal and written skills

  • Strong interpersonal skills and people management

  • Ability to think strategically and suggest creative solutions

  • Flexible and able to adapt to changing priorities

Basic Requirements

  • Bachelor's Degree in IT, Computer Science, or related field

  • 10+ years of Technical Management, preferably in the fields of Network or Infrastructure

  • 2+ years with LAN/WLAN, such as DNS, IP Addressing, QoS, Spanning Tree, Multicast

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.