Remote - Title Procurement Processor at Copart

Posted in Other 13 days ago.

Location: Las Vegas, Nevada

Job Description:

The Title Procurement Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

  • Opening/scanning mail received

  • Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable

  • Total Loss Packets (create and send all documents required per state guidelines)

  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)

  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)

  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed

  • Follow-up calls to Lien Holders (for documents listed above in the initial call)

  • Will send out revised packets to the owners/insureds as needed

  • Will be held to the internal cycle times and other auditable criteria

  • Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines

  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance

  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.

  • Other tasks as assigned by management