Implementation Payroll Consultant at ADP

Posted in Other 9 days ago.

Location: Norfolk, Virginia





Job Description:

Responsible for providing consultation and payroll guidance during the implementation process. Ensures the accuracy and integrity of all data entered into the system is valid and within guidelines of co-employment relationship. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations. Partners with Implementation Consultant and Sales to ensure successful client on-boarding



- Create strong client relationships based on trust, dependability, and responsiveness


- Conduct in-depth client consultations to fully understand needs and uncover additional support


opportunities.


- Analyze clients current payroll set up. Review and monitor for compliance and system integration


- Train clients on payroll system


- Accurate and timely validation of all client and WSE information


- Provide comprehensive, ongoing and proactive support for all inquiries pertaining to payroll system


functionality, payroll compliance and PEO best practices during the Implementation phase.


- Utilize all available tools and resources to research, troubleshoot and resolve client requests


Performs all necessary functions to ensure a smooth transition to Service


- Partner with TLM for successful client implementation and provide tier 1 TLM support


- Partner with PTO for successful client implementation and provide tier 1 PTO support


- Partner with Tax and provide tier 1 Tax support


- Provide tier 1 Benefits support


- Provide tier 1 401K support


- Ensure clients successfully process payrolls timely


- Support Implementation Payroll and broader Implementation Community to ensure the needs of all clients are met.


- Proactively identify client detractors early in the implementation phase and partner with Implementation Consultants to resolve


- Build positive, constructive relationships with members of other functional areas and partner with


them to successfully resolve client issues.


- Participate in TotalSource projects and initiatives


- Maintains performance metrics and survey targets for quality delivery.


- Provides daily and/or weekly updates to Implementation Management on status of large accounts as well any high exposure issues for any client that is uncovered during the implementation process (i.e.: wage & hour, system limitations, and report challenges)


- Provide mentorship and guidance to peers, particularly new associates.


- Participate in formal and informal knowledge-sharing activities to build those around you.


- Assist the Team Lead in monitoring and directing Service Crew workflow to ensure an equitable


distribution of work and the timely completion of all requests.


- Provide technical support to your peers


- Document and maintain departmental processes and procedures.


- Lead TotalSource initiatives and special projects.


- Participate in product development and testing.


- Work with related functional areas to execute and communicate projects, product enhancements


and strategy.


- Performs other related duties as assigned


Requirements:



  • Bachelor's Degree or equivalent in education & experience

  • 1-3 years of directly related experience