Implementation Payroll Consultant at ADP

Posted in Other 9 days ago.

Location: Norfolk, Virginia

Job Description:

Responsible for providing consultation and payroll guidance during the implementation process. Ensures the accuracy and integrity of all data entered into the system is valid and within guidelines of co-employment relationship. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations. Partners with Implementation Consultant and Sales to ensure successful client on-boarding

- Create strong client relationships based on trust, dependability, and responsiveness

- Conduct in-depth client consultations to fully understand needs and uncover additional support


- Analyze clients current payroll set up. Review and monitor for compliance and system integration

- Train clients on payroll system

- Accurate and timely validation of all client and WSE information

- Provide comprehensive, ongoing and proactive support for all inquiries pertaining to payroll system

functionality, payroll compliance and PEO best practices during the Implementation phase.

- Utilize all available tools and resources to research, troubleshoot and resolve client requests

Performs all necessary functions to ensure a smooth transition to Service

- Partner with TLM for successful client implementation and provide tier 1 TLM support

- Partner with PTO for successful client implementation and provide tier 1 PTO support

- Partner with Tax and provide tier 1 Tax support

- Provide tier 1 Benefits support

- Provide tier 1 401K support

- Ensure clients successfully process payrolls timely

- Support Implementation Payroll and broader Implementation Community to ensure the needs of all clients are met.

- Proactively identify client detractors early in the implementation phase and partner with Implementation Consultants to resolve

- Build positive, constructive relationships with members of other functional areas and partner with

them to successfully resolve client issues.

- Participate in TotalSource projects and initiatives

- Maintains performance metrics and survey targets for quality delivery.

- Provides daily and/or weekly updates to Implementation Management on status of large accounts as well any high exposure issues for any client that is uncovered during the implementation process (i.e.: wage & hour, system limitations, and report challenges)

- Provide mentorship and guidance to peers, particularly new associates.

- Participate in formal and informal knowledge-sharing activities to build those around you.

- Assist the Team Lead in monitoring and directing Service Crew workflow to ensure an equitable

distribution of work and the timely completion of all requests.

- Provide technical support to your peers

- Document and maintain departmental processes and procedures.

- Lead TotalSource initiatives and special projects.

- Participate in product development and testing.

- Work with related functional areas to execute and communicate projects, product enhancements

and strategy.

- Performs other related duties as assigned


  • Bachelor's Degree or equivalent in education & experience

  • 1-3 years of directly related experience