Call Center Specialist at AEG Vision

Posted in Other 13 days ago.

Location: Quincy, Illinois





Job Description:

Assume responsibility for performing assigned Call Center and related support functions


Duties & Responsibilities



  • Schedules Lasik consults

  • Perform recall, calling all overdue/current patients to schedule

  • Maintains tracking sheet while doing recall 09 out patients

  • Perform follow-up calls for "missed appointments" during call times

  • Reschedule all No-show patients from prior day service

  • Performs all reschedule days all locations

  • Update returned cards

  • Delivers mail/runs mail through postage meter

  • Performs non-updated recall for all locations

  • Pre-appoints actively for all locations

  • Reminder Calls 2week, 3day, day before call/text /email

  • Live Chat all locations

  • Forecasting forward for all locations scheduling needs

  • Email communication to offices for all patient needs (PS, Tech, Optical)

  • Checks Info email multiple times daily for all patient appointment requests/confirmations

  • Pulls in all appointment web requests for all locations daily

  • Works cancelation report daily

  • Checks wait list for assigned locations daily

  • Answer all incoming calls

  • Adds any scheduling templates for doctors per location per DM request (Manager & Lead only)

  • Checks daily VM for any overnight messages