Field Services Support Representative II at Ricoh USA

Posted in Other 11 days ago.

Location: San Francisco, California





Job Description:

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.
Ricoh offers a full portfolio of benefit and employee programs such as:

  • Medical Coverage - Vision Coverage
  • Dental Coverage
  • Short/Long Term Disability
  • Term Life and AD-D Insurance
  • Spouse and Dependent Life Insurance
  • Flexible Spending Account
  • EAP and Work Life Benefits
  • Time off Benefits including: Vacation, Sick, and Holiday
  • Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
WE ARE RICOH! Apply today!
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POSITION PROFILE

This support position requires the proficiency level technical skills necessary to service, maintain and repair a variety of company products and execute on delivery processes under limited direction. Also includes new business and other various support functions as assigned.

JOB DUTIES AND RESPONSIBILITIES

  • Technical
  • Performs a wide variety of proficient skill services including repair, customer training, equipment and work flow observation, and solution presentation for improved methods as required. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies; duties and focus include specialized services software and customized training on advanced features and applications to gain the most out of the product and to improve the product's use/revenue possibilities at customer locations within a specific geographic area.
  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
  • Manages and communicates both business requirements and customer expectations effectively and demonstrates required technical expertise to effectively address customer needs.
  • Customer Service
  • Understands and promotes Ricoh's support functions and offerings.
  • Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
  • Manage Workload
  • Demonstrates the ability to execute on priorities and to work independently.
  • Responsible for managing own time and schedule.
  • Effectively executes all required workload management and call handling procedures, using current field call management requirements.
  • Administrative
  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.
  • Performs administrative duties as assigned including maintaining required logs, processes and reports.
  • Accounts for all time and activity by recording information through the proper tracking system.
  • Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.
  • Results
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
  • 2 year technology degree, equivalent certification or equivalent technical work experience is required. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
  • Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants, including those who may have arrest and conviction records."


At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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