Field Service Technician at Ricoh USA

Posted in Other 13 days ago.

Location: Richfield, Ohio

Job Description:


This position requires the fundamental level technology skills to service, maintain and repair a variety of company products for customer service and support under manager's direction and typically within a geographic work area. Also includes new business support functions as developed and assigned.


  • Technical

  • Performs a full range of skilled technology services including repair, customer training, equipment and work flow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine servicing of assigned product at customer locations within a specific geographic work area.

  • Develops strategies for solving problems, successful completion of assigned responsibilities and presents information as needed.

  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.

  • Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

  • Organizes work flow, checks results, and is process improvement oriented.

  • Customer Service

  • Understands and promotes Ricoh's support functions and offerings.

  • Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

  • Manage Workload

  • Responsible for managing own time and schedule.

  • Effectively executes all required workload management and call handling procedures, using current field call management requirements.

  • Administrative

  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.

  • Performs administrative duties as assigned including maintaining required logs, processes and reports.

  • Accounts for all time and activity by recording information through the proper tracking system.

  • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

  • Results

  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

  • 2 year degree or equivalent technical experience is preferred. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.

  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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