We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.
Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.
We give you:
Competitive compensation with paid training
Open communication and an amazingly positive staff
Managers who value input from their employees—we believe in you!
A friendly, inviting work environment
Work that feels like a second home with family events hosted by Jovia!
Leaders who are involved, transparent and coach you
Professional development and a perfect atmosphere for learning
Fun social activities to nurture creativity and teamwork
Business casual dress with annual corporate gear allowance!
Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)
School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!
Respond to all member inquires and requests received through the credit union’s various digital channels, live chat and scripters, within established goals and timeframes. Responses should contain complete, accurate information and display a high level of professionalism.
Follow member instructions to process travel notifications, account transactions, payment requests and copies of checks and statements while minimizing use of paper by utilizing secure email to send confidential information to members.
Call members, as needed, for advanced inquiries or to reply to scripters.
Assist the team in achieving sales and service department goals by actively reviewing the member’s profile information to recommend appropriate products and services while ensuring that all communications adhere to mystery shop guidelines.
Maintain proficiency with home and mobile banking, bill pay and payment manager. Keep abreast of all marketing updates, promotions and initiatives.
Become an expert with the secure email and live chat systems. Assist with building canned responses to streamline communications.
Track and monitor feedback from members to identify opportunities to streamline and/or improve processes, remove obstacles, and create efficiencies.
Assist department managers and supervisors with special projects, reports, department wide communications, and duties. Perform other duties in addition to normal responsibilities to help the overall workflow of the department and other departments, as assigned by the department’s manager.
What we need from you:
College degree preferred and/or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.
Excellent PC skills.
Should have the ability to “change gears” quickly in order to speed delivery of services to the membership.
Exceptional organizational skills required.
Strong verbal and proficient written communication skills required.
Basic telephone etiquette skills are a must.
Have strong time management skills and the ability to work independently. This individual should possess in depth knowledge of the credit union and/or general banking functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
