The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside. Management to develop, maintain, and supervise a professional employee-centered culture, a safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.
Typical Duties / Responsibilities:
Complete and maintaining scheduling/routing on daily basis
Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault, and terminal operations
Maintaining effectiveness and efficiency of route, terminal, and vault operations.
Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing
Investigating accidents and processing required paperwork
Developing and maintaining customer service capabilities among all operations staff
Responding to customer inquiries and or complaints and solving logistical issues
Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers
Maintaining effectiveness and efficiency of operational functions.
Communication with all employees to Immediately resolve any outstanding issues and/or complaints
Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an "as needed" basis
Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives
Recruiting, interviewing, testing, selecting, training, and supervising of operations personnel.
Oversight and coordination of maintenance of vehicles, forklifts, and other equipment
Emergency response to include response to employee injuries, facility security incidents, vehicle incidents and security investigations
Manipulation and maintenance of route and vault data to include manual paperwork and electronic data
All other duties as assigned by the Operations Manager/Branch Manager
Skills and Qualifications :
Valid firearm permit
Strong, positive, leadership and supervisory presence proven through professional experience is required
Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required
Experience in transportation and warehousing, transportation logistics, or a related field required
Experience in banking or retail cash, and ATM operations preferred
Excellent computer skills and a working knowledge of Microsoft Office programs required
Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required
