CLINIC SUPERVISOR NEEDED FOR OUR INTERNAL MEDICINE DEPARTMENT:
Responsible for the daily supervision of staff in clinic operations for assigned department. Responsible for supporting strategic goals for performance and customer service outcomes under the direction of the Internal Medicine Manager. Will be responsible for assisting in ensuring daily operations of assigned departments, onboarding new staff, in-service training and education, continuously improving work flows and quality outcomes of processes, staff evaluations, and hiring or discipline.
Personnel Development and Supervision
Assists in Management of daily operations of Clinic.
Supervises hiring, orientation, scheduling, performance evaluations, disciplinary actions, and compliance with Clinic policies and procedures.
Supervise, assess, and direct the activities of individual staff members.
Evaluate individual staff effectiveness within the Clinic and with peers and providers.
Establish clear performance expectations and hold staff accountable for successful job performance and work behavior.
Hire and place staff in clinics who have the right qualifications and personality to provide efficient work environment for both employees and providers, and who are supportive to the goals of the Clinic.
Supervise and enforce policies with compassion to ensure that each person is treated fairly, equitably and with respect.
Use a management style which encourages and reinforces employee growth and development.
Model professional, proactive, and positive behavior.
Effectively orient staff to policies/procedures for the Clinic and to what is expected on the job.
Respond to questions from the staff within 24 hours.
Complete and review employee evaluations with individuals by due date.
Identify and address training needs and use of outside resources and/or appropriate Clinic staff.
Monthly scheduling of staff to meet department needs.
Monitor and control expenditures, overtime, and staffing levels.
Monitor maintenance of equipment, building and grounds for attractiveness, state of repair and safety.
Monitor department metrics in partnership with Administrator to ensure that department is meeting annual A3 planning targets.
Assist administrator in development of countermeasures to meet performance metrics when necessary
Provide consultation and direction of Human Resources policies and procedures, resolution of employee complaints, investigation and problem solving on management and employee issues.
Respond to compliments and concerns from patients and staff in a timely manner and document clearly.
EDUCATION AND SKILLS
Healthcare Administration degree or related bachelor's degree preferred.
Minimum of two years' experience in a medical office setting, medical business office setting, or insurance industry setting preferred.
Strong interpersonal and problem solving skills, and the ability to confront and address issues with staff.
PC utilization and software skills required.
Ability to assess performance of employees
Ability to select, train, and develop qualified staff.
Must be familiar with HR employment law, record keeping and confidentiality fundamentals.
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.