We are looking for a Salesforce Admin to be a manager for our team of Salesforce admins and developers. Your objective is to support to the organization through the customization and configuration of our Salesforce.com platform and Salesforce integration projects. This role is a Manager level position and will also be seen as a technical project manager, administrator, and analyst.
What you will do:
Supervise Salesforce administrators and developers including their HR needs and personal development.
Assist with project management of Salesforce work for multiple orgs, especially around resource allocation and reporting.
Interface with team members, business leaders and other stakeholders to gather, understand and translate requirements for various projects and initiatives.
Plan and execute large-scale data improvement projects including data normalization, de-duping, and general clean up within Salesforce and integrated applications.
Coordinate the evaluation, scope and completion of new development requests.
Directly contribute as an administrator for our Salesforce.com environment with 900+ users.
Assist with Salesforce strategy, UX design, compliance, and SDLC.
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
What you bring:
Excellent project management skills and a positive attitude.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Creative and analytical thinker with strong problem-solving skills.
Exceptional verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Ability to assess the impact of new requirements in our Salesforce org and all upstream and downstream applications, systems, and processes.
Requirements:
5+ years of Salesforce.com administrator experience.
com Admin (ADM201) certified.
Experience working on the Lightning Platform.
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of Salesforce.com best practices and functionality.
Strong technical and functional proficiency in Salesforce administration tasks including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages and installed packages.
A documented history of successfully driving projects to completion.
A demonstrated ability to understand and articulate complex requirements.
Preferred:
Lightning App Builder, Sales Cloud, Service Cloud and Pardot Specialist certifications.
Experience working in an agile development environment.
