Client Relations Coordinator at NewRez LLC

Posted in General Business 15 days ago.

Type: Full-Time
Location: Wexford, Pennsylvania





Job Description:

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION PURPOSE/SUMMARY

  • To update appraisal orders by contacting appraisers and updating the client, as well as assisting with any subsequent revisions or addenda requests.

EXAMPLES OF DUTIES AND RESPONSIBILITIES


  • Perform daily follow-up on orders in progress.

  • Service customer by resolving issues and answering questions in a timely manner.

  • Respond to incoming emails and phone calls.

  • Participate in department meetings to improve the appraisal process. Assist Quality Control by contacting appraisers for any needed corrections.

  • Keep the operating system updated with documentation on each file.

  • Comply with all state, federal, and company policies, procedures, and regulations.

WORKING CONDITIONS

  • Work is performed in an office environment.

EDUCATION AND EXPERIENCE

  • High-school diploma or equivalent

Company Perks :
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 8 Paid Holidays
• Casual Workplace
• Employee Engagement Activities

Company Benefits :
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
• Pet Insurance!

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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