Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

The Escrow Analyst I Specialist will be responsible for reviewing and completing escrow analysis in accordance with RESPA (Real Estate Settlement Procedures Act) for all escrow loans and non-escrow loans with negative escrow advances. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.

Responsibilities:

• Perform daily Ad-Hoc escrow analysis for the portfolio - including the review of escrow line detail, and preliminary shortage and overage reports to clear all exceptions for a final analysis that is compliant with RESPA Regulations.
  
  


• Solves problems rapidly and cost-effectively with minimal disruption.
  
  


• Perform monthly bulk escrow analysis for the portfolio following the Mass State Schedule
  
  


• Research illogical collection amounts, due dates, or large changes in payment
  
  


• Document findings by adding notes to the loan
  
  


• Complete the steps to process the escrow analysis and create a change in monthly payment
  
  


• Process requests received from the mortgage holder, clients, or other departments
  
  


• Monitor work volumes and adjust work types or production to meet department needs
  
  


• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
  
  

Qualifications/Skills:

• 
  Minimum of 1+ years residential mortgage loan servicing experience.
  
  


• Proficient with Microsoft Office (Excel, Word and Outlook).
  
  


• Detail oriented with excellent organizational, analytical and problem-solving skills.
  
  


• Must be able to multi-task in a fast-paced environment.
  
  


• Possess excellent communication (written and verbal) and customer service skills.
  
  


• Ability to effectively and accurately communicate with all levels within the organization.
  
  


• Proven ability to work well both independently and as a team member.
  
  


• Ability to make sound decisions based upon department, company policies, procedures, knowledge and experience.
  
  


• Onbase imaging system experience a plus.
  
  


• Knowledge of SQL (Preferred but not required).
  
  


• Flexible to changing priorities, project scopes, and deadlines.
  
  

• Bachelor's Degree preferred, not required or equivalent mortgage experience
  
  

Benefits
* Three weeks' PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection