MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is located in Bridgeport, CT and is contingent upon contract award.
What will your job look like?
Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Oversight of vehicle maintenance program
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required
All you need is:
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
5+ years of experience in transit management
Previous management experience in the Para-Transit or livery industries
Previous experience working with senior citizens or persons with disabilities
Experience establishing key processes and procedures
Proven experience in operation’s and management of staff
Proven experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Must possess a valid current driver’s license
Even better if you have:
Prior contract and or project management experience
Required to have capabilities as it relates to data analytics
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems and issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Monitor performance of direct reports and provide coaching and guidance
Regular attendance is required
MTM Transit Incentives:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Short term and Long term disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
