Job Description:

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar" name originated in 1904 by inventor Benjamin Holt in Stockton, CA. Today, Caterpillar Inc. is headquartered in Peoria, Illinois and is a Fortune 100 Company. At Holt of California, we provide jobs for approximately 750 employees working to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment including: Large and Small Construction Tractors, Agricultural Equipment, Forklifts, Racking Systems, Telescopic Handlers, Prime and Stand-by-Power Generation, UPS Systems and On-Highway Truck Engines. In addition, we rent Caterpillar and Other Preferred Manufactured Equipment for contractors.

THIS POSITION IS LOCATED IN WEST SACRAMENTO. 

POSITION SUMMARY

Handles external and internal customer service needs. Requests and dispatches technicians and resources to complete service needs and oversees the administrative service operations by performing the following duties:

QUALIFICATIONS REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Work closely with Service Manager to identify service needs for external and internal customers.
  
  
  
  • Connects with customer to accurately define service needs.
  
  
  • Establish and document agreed priority level, target start and completion dates, and cost estimate or flat rate price.
  
  
  
  


• Plan service
  
  
  
  • Ensure safety is the top priority from planning through completion of all jobs.
  
  
  • Prepare work order opening/job segmentation.
    
    
    
    • Manage work orders through the service process and prepare for closing.
    
    
    
    
  
  
  • Utilize standard jobs and/or target labor hours on work order segment.
  
  
  • Keep scheduling system up to date.
  
  
  • Identify PIP/PSP/CSA opportunities in conjunction with requested service needs.
  
  
  • Pre-plan tooling, parts, and assistance needs.
  
  
  • Ensure all purchase orders are immediately entered on work orders.
  
  
  
  


• Dispatch field service personnel.


• Provide instruction details as required to technician who can perform the job in a satisfactory fashion.


• Proactively communicate and document all changes to customers.
  
  
  
  • Scheduling changes.
  
  
  • Job status changes.
  
  
  • Cost estimates/flat rate prices.
  
  
  
  


• Other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls reach with hands and arms.  The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles.  The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration.  The employee occasionally works in high, precarious places.  The noise level in the work environment is usually moderate.

Apply at www.holtca.com

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

Power Systems

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