Our Business

For over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services, including Group Insurance.   We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.

The Role

Prudential’s Group Insurance (GI) Claim organization is looking for an experienced Customer Solution Consultant (CSC). The CSC will be responsible for assisting the Claim and Distribution (sales) organizations with consultative subject matter expertise. The CSC is expected to establish and maintain positive relationships with Claims and Distribution Leadership as well as with Premier and National Account customers, brokers/consultants, and internal business partners, resulting in a positive benefit experience that will ultimately increase customer persistency, sales revenue, and customer satisfaction within GI Life & Disability. This position entails working closely with Sales VP’s, Account Executives, and Account Managers in prospecting new business, as well as supporting Customer, Broker and Finalist meetings.

Travel is required and at peak sales season may be upwards of 30% of the time.

Responsibilities include but are not limited to:

• Knowledge of the overall marketplace needs and initiating actions that represent group insurance claims with integrity.


• Understanding current industry practices and competitive intelligence.


• Influencing marketing materials, including capabilities and finalist presentations that showcase Prudential’s differentiators in the marketplace.


• Proactive partnership with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers


• Presenting products, services, and plan design information to meet customer needs


• Addressing questions and concerns regarding any aspect of our product offering

The type of individual that can be passionate about this assignment and will be best positioned to succeed will:

• Enjoy the challenge of working in a complicated, ever-changing and fast-moving environment

• Be a positive change agent, approaching each task with a ‘can do’ attitude with a goal of motivating and inspiring those around them


• Be able to achieve objectives with little direction and be comfortable with a great deal of ambiguity; can be excited about developing the path forward and details on their own


• Have proven, strong communication skills


• Be willing to learn new things


• Have strong organizational skills and be detail oriented

If you do not enjoy change, working with tight deadlines, learning new things quickly, having to multi-task or, communicating with Brokers/Consultants or customers, this job is not for you.

***This position may be worked remotely from home (Cottage Worker).

Your Expertise

What you’ll need to succeed:

• 5 plus years of Group Insurance claims experience.


• Proven external broker/consultant relationships.


• Thorough understanding of all Group Insurance products and strategies.


• Superior communication skills including oral and written.


• Excellent presentation skills with the ability to facilitate meetings.


• Must exhibit a consultative approach with strong problem-solving skills, in complex situations or problems.


• Expertise in relationship management with internal and external partners.


• Excellent leadership and interpersonal skills.


• Detail orientated individual with strong organizational and time management skills, and deadline driven.

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $92,600 - $125,400 + discretionary incentive bonus + benefits.   Eligibility to participate in a discretionary annual incentive program is subject to  the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.  In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.