Job Description:

We are looking for a creative and resourceful User Experience Qualitative Researcher with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.

As a User Experience Qualitative Researcher, you will develop research strategies that deliver actionable insights using primarily qualitative research methods to improve and innovate desktop and mobile user experiences. You will scope and craft research plans, conduct research sessions, and present findings to stakeholders.

Naturally, we want someone who is able to understand the big picture, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you!

Primary Responsibilities

• Partner with product owners and design leads to understand the user segments and related product/service offerings
• Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
• Design and execute mainly qualitative research studies that follow research best practices and methodologies
• Ensure all research study results are actionable and contribute directly towards meeting project and business goals
• Present and communicate research findings and opportunities to the project team
• Partner with designers and project team to identify future research needs, produce project briefs estimating scope and level of effort

Qualifications

• 3+ years of experience planning and executing user research studies
• Bachelor's degree required
• Demonstrated ability to drive medium complexity initiatives
• Demonstrated ability to champion user experience research
• Demonstrated ability to incorporate design thinking into the product development process
• Clear articulate communication skills
• Demonstrated ability to work in a fast-paced environment
• Familiarity with banking and finance a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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