The Exception Facility Liaison works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, discharge or frequent trips in order to maximize scheduling coordination and information sharing. The Exception Facility Liaison visits facilities regularly to provide training and information about the non-emergency medical transportation system, and to learn about facility concerns. This position functions as a liaison for patients and case-managers alike throughout the state providing in-service training to facilities on how to use NET services effectively and to promote positive relationships.
ESSENTIAL FUNCTIONS
Responsible for providing community based outreach and education activity
Develops on-going relationships with facilities through face- to- face meetings, phone calls and group presentations
Maintains positive relationships with facilities
Reports to and works with Member Experience team and members of management when issues are uncovered
Provides training and education in person and via webinar to facilities on how to use NET services effectively including web-portal trip request
Promotes company initiatives with healthcare facilities and case workers
Travel to healthcare facilities as required
Provides post-meeting follow up/communication to healthcare facilities and ModivCare departments accordingly
Other duties as assigned
REQUIREMENTS
Education
High School Graduate or General Education Degree (GED required)
Associate degree preferred
Skills & Experience
Experience interacting with health plans and healthcare facilities strongly preferred
3 years relevant work experience strongly preferred
At least one year experience as an outreach or provider relations representative strongly preferred
Driving Requirements:
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with ModivCare's driver qualification standards
Must be able to use a hands-free mobile phone
Strong verbal, written, interpersonal communication skills and ability to deliver clear, effective and engaging oral presentations to a public audience
High level of technical competence to include proficiency with Microsoft Office Suite; advanced Excel skills a plus
Excellent problem solving skills: must be able to develop and implement action plans to address issues
Strong problem resolution skills
Must have a proactive approach to relationship building
Must be solutions oriented; creative innovative thinker
Must be able to work independently and as a team member
TRAVEL
80% required
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)
