ID Technologies, LLC is a growing company looking for talented and career-oriented team players. At ID Technologies, we have a clear mission - to make it simpler for our customers to buy and use IT that's fit for their purpose. We don't say that IT projects are ever easy - IT is challenging to do well, the stakes are often high, and technology is evolving rapidly. But there is much we can do to ease our customers' experience and minimize time-to-value. We call our process "Accelerating Simplicity".
Job Summary:
ID Technologies is seeking a talented ERAS System Administrator who will provide operational support to our Intelligence Community customer in Washington, DC. As a member of ID Technologies Technical Service Delivery Team, you will be part of a national team of engineers supporting our customers on premise during product deployment and operation phases of related to systems and networking security products. You will be assisting with the operational fielding of the Archon CSfC solution utilizing leading edge IT technologies. You will also be isolating and analyzing complex systems issues and providing solutions working with the ID Technologies solution PMO, OEM vendors, and the customer's teams. In this role, you will provide direct support to our customers for all their service and support needs as a subject matter expert in a high-impact and fast-paced environment. Ideal candidates should have excellent customer relationship skills with broad and solid networking knowledge to build a high quality and long-lasting relationship with the customers and be the trusted technical advisory.
Top Secret Clearance is required.
Job Responsibilities:
* Maintain a multi-datacenter systems stack consisting of VMware vSphere, Windows Server, and Red Hat Operating Systems to include troubleshooting and fault isolation
* Provide Tier 3 expertise as part of an elite technical team
* Collaborate with other customer operations departments to sustain accredited infrastructure
* Provide technical expertise and troubleshooting to maintain continuous operations
* Serve as the escalation contact during outages
* Routine solution maintenance at the direction of the customer and the ID Technologies PMO
* Resolve complex technical issues as product expert working with customer's Network Operation Center Engineers as well as with ID Technologies PMO and/or solution OEM partners
* Execute or assist our customer accomplishing the solution deployment plan
* Analyze and report solution software and hardware defects when discovered
* Manage customer escalations
* Recommend technical direction to internal teams and customers based on customer business requirements
* Excellent communication skills
* Self-starter, proactive and must be able to handle multiple tasks
* Strong analytical skills to debug and isolate complex problems
Job Qualifications:
* Experience in NSA's Commercial Solutions for Classified (CSfC) or related Cross Domain technologies (AFRL SecureView, Forcepoint Trusted Thin Client, etc.)
* VMware Certified Advanced Professional (VCAP) 6.x Data Center Virtualization (DCV) combined with 10+ years of related experience
* High degree of expertise with Virtualization technologies specifically VMware vSphere components
* High degree of expertise with VMware Server Virtualization, Virtual Desktop Infrastructure (VDI), and Virtual SAN (vSAN) implementations
