Description

Want to hear something crazy? Cars only spend 5% of their time driving.Where do they spend the other 95%?PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country.When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients".If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

Dispatch plays a vital role in aiding our drivers and delivering service to our customers. Dispatchers must be proficient in oral and written English and good communicators and must have a professional disposition when transmitting on the radio to drivers and be able to support the fleet as needed. Must have a positive attitude, a strong knowledge of the area served, and be self-motivated. Must be flexible, able to multi-task and have the capacity to work calmly in a fast paced environment. This position may require the ability to sit for extended periods of time. Additional responsibilities and required skills include:

Principal Job Duties:

• Schedules and dispatches drivers.


• Answers calls from clients and schedule services.


• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows.


• Prepares reports on all activities occurring during their shifts.


• Directs drivers through radio contact.


• Track operational issues/concerns using a Customer Relations Management System.


• Report customer service and employee performance issues or concerns to appropriate management for resolution.


• Provide excellent customer service to clients, customers and employees.


• Driving a shuttle bus route when needed.

Additional duties as assigned.

Education (if needed):

High School Diploma or equivalent preferred.

Experience:

2 + years in a dispatcher role preferred.

Skills:

• Ability to communicate professionally and effectively.


• Strong computer skills (ability to operate specific software programs) and handheld devices.


• Thrive in a fast-paced, multi-faceted work environment.


• Must be able to work unsupervised.


• Ability to speak, read, andcomprehendthe English language.


• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).


• Demonstrate a sense of urgency and timeliness.


• Ability to handle challenging and, at times, emotionally charged situations.


• Demonstrate the ability to seek improvement.


• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.