The Select Presale Technical Coach is responsible for evolving individual and team performance through knowledge, resources, and customer feedback and quality results. The Technical Coach will lead continuous business improvements through "on the job teaching", learning sessions, and mentoring; while providing resource tools that fosters an employee and customer-centric culture.

The ideal candidate will exude empathy, a genuine passion for our customers and employees with proven experience in teaching, training and guiding others with an exceptional knowledgebase as well as proficiency of the Presale end- to- end process. The candidate is proficient and skilled with the capability to build trust, communicate effectively, work independently and deliver results in a highly-matrixed environment.

Role Summary :

The Technical Coach will demonstrate practice in building/leading a culture of accountability and problem solving - by transferring knowledge and information in ways that inspires others to learn and grow. The selected candidate will be accountable to teach and develop team members to evolve their knowledge and skills - improving performance through coaching and training techniques. Expectations includes being a resourceful subject matter expert who proactively gets things done by understanding the root cause of issues, engage others in solutions and effectively close the loop for sustainable improvement. The Technical Coach will be responsible for elevating team performance to deliver enhanced customer experiences while working in collaboration with the management team, lead trainer and is an integral member of the quality team. The Select Presale Technical Coach will report directly to the Quality Improvement Manager.

Responsibilities

• Develop creative ways to identify improvement opportunities and solutions timely that drives high performance and customer experience


• Provide "just in time" coaching and training, side-by-side support and knowledge sessions using creative techniques to reinforce different aspects of learnings. Lead with building a growth- mindset.


• Support annual contingent worker training needs through partnership with Lead Trainer and HUB management team


• Utilize data, quality results and fact-based feedback/insights to build or influence performance improvement plans. Work closely with team member, managers, quality, training and customers (Sales, UW, etc.)


• Coordinate and maintain current policies, best practices and resource documentation. Seek out ways to streamline processes and procedures, eliminate rework and reduce productivity/accuracy variations wherever possible: address procedural gaps and ensure job aids are clear, concise and easy to access.


• Handle and complete Requests for Proposals (RFPs) as required for issue resolution and to meet both customer and business needs


• Assist with auditing to include Intake, Presale Consultants and Quality Auditors


• Build effective and collaborative partnerships across the Segment to drive sustainable customer and employee-centric experiences through effective communication.


• Take on projects and initiatives that elevates the overall Presale operation


• Stays abreast of industry trends and maintains knowledge in the field for learning and seeks opportunities for self-directed development

Minimum Qualifications :

• Bachelor degree strongly preferred


• +3 years within Presale preferred


• Strong technical ability through proven experience


• Effective collaboration and problem solving skills

• Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously

• Strong communications skills - verbal and written


• Demonstrated Critical thinking/Decision making skills


• Some travel will be required

Competencies Required

• 
  Customer Focus - Building strong customer relationships and delivery customer-centric solutions


• 
  Collaborates - Building partnerships and working collaboratively with others to meet shared objectives


• 
  Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


• 
  Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm


• 
  Decision Quality - Making good and timely decisions that keep the organization moving forward

For this position in Colorado, we anticipate offering an annual salary of 56,600.00, +/- 20%, depending on experience.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.