We are looking for Desktop Support for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.

Responsibilities:

•    Provide Deskside support at the agreed Customer Locations for those changes that cannot be implemented remotely and for those incidents and problems that cannot be resolved remotely.

•    For malfunctioning equipment that cannot be repaired at the Deskside, provide spare equipment from inventory on a swap basis.

•    Deploy standard build on the spare equipment and keep it ready in loan pool.

•    Ensure that where a failed device or old device is being refreshed and has to be exchanged, the replacement equipment is fully functioning and maintain the asset records in line with the changes made.

•    Ensure any old equipment is disposed of complying with the WEEE directive.

•    Copy data from the existing device internal storage onto the internal storage of the replacement device and re-install appropriate applications for each device that replaces an existing device.

•    Maintain contracts / agreements with a 3rd party for equipment exchange.

•    Execute RMA (return material authorisation) and manage logistics / inventory.

•    Exchange equipment as a part an agreed refresh program.

•    Installation of desktops, laptops and peripherals for delivery of standard services.  This will include the physical and logical configuration control of PCs.

•    Relocation of user PC (including associated peripheral devices) to new position.

•    Move Software from one device to another for the same user.

•    Addition of Hardware devices to user PC.

•    Addition of Software modules, filters and/or drivers to installed products. Manual installation if required of applications Software in keeping with change control policies and procedures.

•    Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team.

•    Manage any Third Party Providers that provide and support EUS equipment and Software maintenance.

•    Assist in activities to plan, order, install, test and maintain all EUS devices that are used to provide the services.

•    Support for quarterly All staff update.

•    Coordinate with the Customer’s 3rd party for procurement.

 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

 

Technical Skills

* Proficiency Legends