Care Coordination Representative in Des Moines, IA

More Information about this Job

POSITION SUMMARY:

Essential Duties and Responsibilities:

Answer/handle incoming phone calls and other communication in a timely manner
• Copying, typing, email communication and distribution of all documentation.


• Interact with team members, other A2C department personnel, Lyft interactive team, health plan members, and Lyft drivers.


• Learn and develop proficiency with A2C & LYFT Transportation computer applications.


• Assist with managing recurring, short notice trips that are associated with Lyft eligible members


• Adhere to all company policies and procedures

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned

Minimum Qualifications:

Education/Licensing/Certification:

• High School Diploma or GED

Experience:

• One year of previous inbound call center experience or dispatcher preferred


• Experience in a high stress and high call volume center preferred


• Prior dispatch/routing experience is preferred

Other i.e. knowledge and skills

• Effective oral, written and interpersonal communication skills


• Excellent organizational skills with attention to detail


• Critical thinking/problem solving skills


• Ability to manage and provide follow-up on projects/tasks, set priorities


• Proficient in Microsoft applications (Word, Excel, and Outlook)


• Ability to multi-task with minimal supervision


• Ability to learn and understand various computer programs


• Excellent customer service skills


• Collaborative/Teamwork orientation


• Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts


• Knowledge of medical terminology and services preferred


• Healthcare industry experience is preferred


• Must type 30 wpm


• Multilingual capabilities a plus

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled