Description

Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia's rich legacy includes many achievements across industries and capital success through partnership. Our ability to deliver the right product, to the right place, at the right time, is unmatched. Just as strong is our commitment to building partnerships that help our customers succeed.

Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly-skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.

Covia is looking for a dynamic Customer Service Representative who will have a positive impact on our team at our Huntersville, NC location. The Customer Service Representative is responsible to process all orders efficiently, accurately, including special instructions and aligned with policies and procedures and advise customers of any changes or impact on the customers' expectations. The CS Rep will also promote and expand sales of Covia Products. Manage all customer orders for assigned plants with attention to detail and accuracy.

The successful incumbent will have the following Key Accountabilities:

• Drive solutions for Covia Customers from unresolved escalated issues received via telephone or email;


• Process initial credit card authorizations for cash in advance customers;


• Arrange trucking on all applicable shipments;


• Resolve and clear daily Provisional Price Hold and Invoice Blocked Lines to ensure timely invoicing to customers;


• Log and track customer complaints from initial intake to timely resolution;


• Build sustainable relationships with customer contacts and sales employees through personable and timely interaction;


• Develop extensive knowledge of key customer needs within issue resolution categories including P.O. research and management, invoice adjustments, sample requests, complaint processes, and proforma invoices;


• Perform other duties as assigned.

The successful incumbent will have the following Minimum Qualifications:

• Associates Degree in Business or related field. Bachelor's Degree preferred;


• 4+ years of progressive experience in administrative services;


• Proficient in MS Products;


• Ability to learn ERP Databases, particularly order processing and invoicing;


• Detailed oriented with the ability to meet deadlines and collaborate within and outside the department;


• Professional telephone etiquette and outgoing personality;


• Self-motivated, highly organized, and enjoys a fast-paced environment;


• Demonstrated experience contributing within a team of professionals to deliver set targets.

Benefits:

• Excellent Healthcare Benefits - medical, vision, dental


• 401K with company matching


• Vacation + Paid Holidays


• Disability, Life / AD&D, and Long Term Care Insurances


• Employee Assistance Program

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

An Equal Opportunity Employer

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