Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia's rich legacy includes many achievements across industries and capital success through partnership. Our ability to deliver the right product, to the right place, at the right time, is unmatched. Just as strong is our commitment to building partnerships that help our customers succeed.
Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.
Covia is looking for a dynamic SeniorCustomer Service Representative who will have a positive impact on the Customer Service team at its Woodlands, TX location. As a Senior Customer Service Representative, you will be accountable for coordinating and managing all customer orders, quotes and inquiries via email, customer portals or phone for your assigned region or accounts.
The successful incumbent will have the following Key Accountabilities:
Proactively monitor customer's orders, schedules and shipments and notifying the customer and Supply Chain of any delays or potential shortages
Process customer orders received via email, phone, or customer portal
Promptly respond to requests for product availability or pricing
Manage requests from assigned Corporate account
Enter Sales Opportunities in Salesforce
Coordinate and prepare customer requests for information (i.e. formal quotes, product availability, data sheets, and analytical information.)
Track historical activity by customer and prospects for product requests and turndowns in assigned region
Work closely with the region's area sales managers on daily activity and provide support for new product sales to customers
Process customer complaints, questions, or concerns; and take appropriate action to ensure customer's needs are met.
Participate in Covia or third-party product training, sales training and stay current with market trends and competitor offerings
Participate in S&OP meetings to provide updated information on your orders or activity in your assigned region
On-Call after hours required throughout the year
The successful incumbent will have the following Minimum Qualifications:
Bachelor Degree preferred but not required with relevant industry experience
6 years or more of account management and sales support experience in a corporate environment
Experience in the oil and gas industry a plus
Must be an assertive, confident and self-starter with the ability to learn quickly, energetic, personable, and able to manage multiple priorities while working with minimal supervision
Must be detail oriented and have the ability to work independently with minimal supervision
Working knowledge of Microsoft Office
Excellent verbal and written communication skills
Strong mathematical and analytical skills
Ability to work overtime and flexible work hours as required to complete daily work and/or customer requests or assignments
Disability, Life / AD&D, and Long-Term Care Insurances
Employee Assistance Program
At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.
The organization offers competitive salaries, advancement opportunities, and a full range of benefits.
An Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
