Pt Fin Svcs Rep I- Central Billing Office (Full-time;8a-4:30p)Hays Medical Center
Position Summary / Career Interest:
The Patient Financial Service Representative is responsible for functions within assigned Patient Financial Services (PFS), Central Billing Office department. Responsible for accurate and timely action on accounts as it relates to specific responsibilities. Complies with governmental and managed care rules and regulations. Meet department goals as well as productivity and quality standards. Attends and actively participates in training and education. Performs a variety of clerical duties involved in collecting balances due and recording payments to accounts. Answers inquiries from patients regarding account charges, insurance payments and balances due.
Position Description:
Receives and resolves patient billing questions and complaints in a compassionate, courteous, professional and timely manner.
Take appropriate actions such as changing insurance, re-filing claims, calling insurance companies or answering questions to resolve the issue in a satisfactory and timely manner.
Document actions taken in the computer system.
Initiates adjustments when appropriate.
Review and analyze monthly reports, data, and trends to identify improve opportunities revenue cycle functions and increase charge capture.
Assist in development and implementation of department policies and procedures.
Performs, analyzes, and trends individual QA data and reports back opportunities for improvement and ongoing education.
Receives and processes mail by responding to patient and/or payor requests, documents interaction with patient.
Uses good communication and customer service skills.
Work with departments to improve processes impacting the revenue cycle.
Responsibilities
Receives and resolves patient billing questions and complaints in a compassionate, courteous, professional and timely manner.
Take appropriate actions such as changing insurance, re-filing claims, calling insurance companies or answering questions to resolve the issue in a satisfactory and timely manner.
Document actions taken in the computer system.
Initiates adjustments when appropriate.
Review and analyze monthly reports, data and trends to identify improve opportunities revenue cycle functions and increase charge capture.
Assist in development and implementation of department policies and procedures.
Performs, analyzes and trends individual QA data and reports back opportunities for improvement and ongoing education.
Receives and processes mail by responding to patient and/or payor requests; documents interaction with patient.
Uses good communication and customer service skills.
Work with departments to improve processes impacting the revenue cycle.
Qualifications
Required:
High School Diploma
Proficient in Excel, Word, PowerPoint
Preferred:
Previous experience in health care patient accounting
Time Type:
Full time
Job Requisition ID:
R-4547
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