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The Telephonic RN Case Manager focuses on arranging and coordinating services that a member needs to get well or stay well. The Telephonic RN Case Manager also works to remove barriers that prevent the member from engaging in an appropriate plan of care. The Telephonic RN Case Manager demonstrates strengths working independently as well as collaboratively within a highly matrixed environment. The Telephonic RN Case Manager will be working with a team of other dedicated and compassionate nurses and providers to help meet department business objectives and measures.
The Telephonic RN Case Manager will be using a member-centric, collaborative process involving assessment, planning, targeted intervention and advocacy, for our members. The Telephonic RN Case Manager will work with the member to identify options and services that meet their specific health needs through the health care continuum to promote optimal, cost-effective outcomes.
MAJOR RESPONSIBILITIES:
Assess and evaluate member or family support needs by using various data tools and resources
Assist members and their families in the administration of their health plan benefits, promote medication compliance, coordinate care with treatment providers, PCP's and other providers including VNA providers
Assist the member in shared decision-making and goal setting
Collaborate within a team of professionals (supervisors, managers, account representatives, member service associates, and physicians) to provide care coordination appropriate for members
Interpret and apply case management criteria, processes, policies, and applicable regulatory standards
Interact with treatment providers, PCPs, and physicians as needed to support the plan of care
Monitor for clinical quality concerns and refers appropriately
Provides telephone triage and crisis intervention when situation warrants, collaborating with utilization management peers when appropriate
Will need to understand regulatory requirements for designated for Medicare Advantage
QUALIFICATIONS & SKILLS:
Ability to adapt and be flexible to change as priorities within this environment change constantly
Willingness to learn new skills from both a business and clinical perspective
Strong teamwork and communication skills as well as ability to be self-directive
Ability to analyze information to construct effective solutions
Execution and results (ability to set goals, follow processes, meet deadlines, and deliver expected outcomes with appropriate sense of urgency)
Cultural competence (demonstration of awareness, attitude, knowledge, and skills to work effectively with a culturally and demographically diverse population)
Clinical assessment (ability to interpret, evaluate, and clearly document complex medical information using a directive and focused approach in order to identify relevant and actionable conditions, circumstances, and behaviors)
Care planning (ability to identify and clearly document member-driven, specific, measurable activities that address actionable conditions, circumstances, and behaviors in order to improve health outcomes and cost-effectiveness of services)
Member collaboration and engagement (ability to secure and maintain the motivation, participation, and collaboration of all relevant parties in a purposeful plan to improve health outcomes and cost-effectiveness of service delivery)
EDUCATION & EXPERIENCE:
Active Massachusetts RN License is required; additional states is a plus. Please Note: any restrictions against a license must be disclosed and reviewed.
Minimum 3-5 years of Registered Nurse experience: home care, medical surgical unit, critical care unit, sub-acute unit, telemetry or extended care facility
Behavioral Health experience is a plus
Triage experience, is a plus
Must be available to work out of the Quincy, MA office Monday - Friday
Knowledge of managed care plans and health insurance experience a plus
Bachelor's degree in Nursing is preferred, masters a plus
Certified Case Manager (CCM) is preferred, required for some roles
Ability to demonstrate proficiency with multiple Information Technology systems
SCHEDULE OF HOURS:
Flexibility is required
Standard working hours are Monday through Friday anywhere from 8am-6pm (Typical shift is 8:30-4:30)
You may be required to work one evening a week, until 8pm to support our west coast membership
You may be required to work one Saturday a month to accommodate our member's needs
