Job Description:

Company Description

No relocation assistance provided

KIOXIA America, Inc.(formerly Toshiba Memory America, Inc.) is the US-based subsidiary ofKIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today's breakthrough BiCS FLASH 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.

Job Description

This will be a technical hands-on manager responsible to oversee day-to-day IT operations for the region. You will collaboratively work to define support best practices, drive adherence to process, and act as a strong lead for IT projects and staff. Your responsibilities will cover but not limited toAtlassian Tools, Network/Server Admin, and Desktop Support.

As our senior IT Ops contact in Folsom, this person must exhibit engineering values and maintain a high level of professionalism in providing excellent customer service, along with exercising sound judgment to provide timely resolution of problems & escalations. They must understand the office culture and maintain excellent relationships with global customers, business partners, and IT team members. Additionally you will be responsible for:

• Combine hands-on support while directly managing a small team.


• Providing C-Suite support


• Solve any problem through data analysis, technical troubleshooting and improve ways of working by streamlining processes.


• Document, track, and monitor problems to ensure resolution in a timely manner; acts as final point of contact for technical or personnel escalations.


• Work closely with IT Leadership on strategic initiatives.


• Drive multiple information technology projects and drive project deliverables.


• Manage and triage incoming work for the region: tickets triage, project work, etc.


• Maintain inventory of equipment and other IT assets.


• Support our IT services: Atlassian, Jira, Bitbucket/repositories, Crucible, Confluence, Crowd, Jenkins, etc.


• Develop and maintain relationships with multiple vendors.

Qualifications

• 10+ years of overall IT experience


• 5+ years' experience in a managerial role


• 3-5 years' experience supporting/upgrading on-prem Atlassian Server/Datacenter products including Jira, Bitbucket/repositories, Crucible, Confluence and Crowd


• 3-5 years Linux administration (Redhat/CentOS), including scripting


• 3-5 years' experience supporting VMWare ESX Hosts in an HA environment


• Working knowledge of Veeam backup services


• Hands-on experience managing Cisco VLAN's


• 3-5 years' experience with implementing and supporting High Availability services


• Working knowledge of popular Monitoring/Alerting tools such as Spiceworks and SPLUNK


• Demonstrated understanding and experience in establishing DevSecOps environments including CI/CD pipelines, MFA and security best practices


• Hands-on working knowledge of Windows Server and Active Directory application integrations

Additional Information

Req# 1979; #LI-JV1

All your information will be kept confidential according to EEO guidelines.

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