Job Description:

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

Apply now

Your challenges

• Ensure order entry fulfillment by phone and electronic means


• Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.


• Liaise with sales reps and end-users in relation to order resolution.


• Share orders with finance for payment fulfillment.


• Manage order-related complaints including entering eCRM tickets as necessary to document issues


• Document all invoice related/credits/billing issues via eCRM


• Setup service and service tickets as necessary


• Perform service billings for field, customers and pipette centers including credits/rebills.


• Manage order entry inboxes including processing marketing redemptions

• Support Sales on preparing product quotes.


• Provide Sales on supporting material preparation (where applicable) including T&Cs, COI, and other support documents.


• Advise sales representatives on product configurations in cooperation with Technical Product Support team and Service organization


• Coordinate with Sales to send out demos, samples, and marketing materials, where applicable

Apply now

We look forward to meet you!

If you have any questions please contact:

Whitney Walton, +1 (860) 2533474

Walton.w@eppendorf.com

Eppendorf. Collaborate on new ideas.

Apply Now